Implementation Services Field Engineering Manager

Motorola Solutions•Illinois, US Offsite, IL

2d•$120,000 - $130,000•Remote

About The Position

The CAD Records Management (CRM) Field Engineering team plays a crucial role in enhancing public safety by deploying Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS). The CRM Field Engineering Team Lead acts as a key resource for all CRM software deployment projects, serving as an expert, mentor, leader, and trusted advisor to the CRM Field Engineering team.

Requirements

High School diploma, Associate's, or Bachelor's degree with 5+ years of experience as a Field Engineer, Systems Engineer, or a Manager in a technical environment.
Must be proficient in installating and advanced troubleshooting of server Hardware, Operating Systems, and software Infrastructure to resolve system and application-level issues.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Exceptional communication skills are mandatory, with the ability to clearly articulate complex technical concepts while consistently projecting a professional image.
Able to build and sustain relationships with sales, engineering, project, product, and service managers to achieve customer satisfaction, new orders, and revenue goals.
Takes personal responsibility for key technical decisions made by the team, escalating situations as necessary.
Intermediate knowledge of computer systems including hardware, operating systems, applications, and networking.
Ability to use a computer and common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.
Must be able to obtain background clearance as required by government customer

Nice To Haves

An Engineering or other technical Bachelor's degree is preferred.
Self motivated.
Able to work as a member of a team which includes individuals with diverse backgrounds and experiences.
Excellent verbal and written communications and presentation skills.
Ideal candidates have PremierOne experience.
This role requires executing standard FE responsibilities alongside leadership duties.
Hold at least one industry-recognized certification (e.g., Network+, CCNA, or equivalent).

Responsibilities

Strategically manage team resources to align the team size and composition with current and projected workload.
Drive talent acquisition and retention by identifying, recruiting, and onboarding qualified new talent to expand or replace team members as needed.
Oversee performance management—recognizing and rewarding top performers while actively coaching and developing those who need improvement.
Serve as a dedicated mentor for junior Field Engineers (FEs), ensuring they receive necessary training, direction, and continuous professional development.
Empower top performers with the proper tools, test equipment, and advanced training required for success.
Foster a high-performance culture by routinely communicating organizational goals, changes, and updates to all team members, ensuring clear understanding and alignment.
Build an organizational talent pipeline by actively identifying, mentoring, and developing future senior FEs, group leaders, and managers from within the team.
Promote career growth by encouraging both internal and cross-functional development across the entire organization.
Inspire and maintain a team culture of total technical ownership to guarantee the integrity and quality of all customer and partner system implementations.
Ensure optimal resource allocation by managing the team's time and budget effectively for all projects.
Elevate project execution expertise across the team by monitoring work habits and actively coaching for more efficient, high-quality outcomes.
Collaborate with key internal and external partners to ensure seamless cross-functional operations and alignment.
Manage all team assets including tools, test equipment, company computers, and cellular devices, ensuring they are properly maintained and accounted for.
Provide immediate support, when required, for team members to ensure FE deliverables remain on schedule.
Own the department's financial performance and administration, including budget planning, forecasting, billing, and consistent monitoring of financial goals.
Manage team compensation and rewards programs.
Handle capital asset planning, tracking, and reporting for major equipment like test gear.
Review, process, and approve employee expense reports in full compliance with Motorola Solutions HR Guidelines.
Ensure team and departmental adherence to all applicable Motorola Solutions policies and procedures.