Implementation Project Manager - Communications Customer Care & Billing Software
About The Position
NISC is seeking an Implementation Project Manager to perform software implementations for Member/Customers and manage implementation projects involving its Communications Customer Care and Billing (CC&B) product. The role includes providing application support and validating converted data. The employee will train Member/Customer personnel on the application and answer questions about its functions and usage by telephone, email, remotely, or on-site. The position is hybrid after an initial training period, based at an office in Atlanta, Georgia; Cedar Rapids, Iowa; Lake Saint Louis, Missouri; or Mandan, North Dakota. The hybrid schedule requires at least three days per week in an office, including Tuesday and Wednesday; the candidate and supervisor select the third required office day. Candidates with applicable industry experience may work from a virtual office in approved states. Travel is generally around 10–20% per year, as needed. After-hours call support may be assigned.
Requirements
- Strong verbal and written communication skills.
- Strong presentation and training skills.
- Ability to organize and prioritize effectively.
- Strong attention to detail and effective time management.
- Ability to research and solve problems.
- Ability to set and manage internal and external Member/Customer expectations.
- Ability to analyze data and draw meaningful business conclusions.
- Ability to demonstrate initiative and accountability.
- Ability to guide or lead change management for Member/Customers.
- Ability to travel as often as necessary, generally around 10–20% per year.
Nice To Haves
- Knowledge of business-related software applications and services.
- Knowledge of the Utility or Telecom industries.
- Knowledge of project management processes and theory.
- Bachelor’s degree in a business-related field or equivalent experience.
Responsibilities
- Assist with and perform coordination of basic software implementation project plans.
- Present and train applicable Member/Customer end users on the software application.
- Share business requirement best practices with Member/Customers to support software process efficiency.
- Validate the accuracy of converted data and encourage Member/Customer engagement in data verification.
- Provide application support throughout the project lifecycle.
- Perform data mapping from legacy systems.
- Create and adjust software configuration according to project requirements.
- Perform after-hours call support as assigned.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the role.
- Demonstrate commitment to NISC’s Statement of Shared Values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
