Implementation Project Manager - Direct Pooled Implementation Team - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Implementation Project Manager serves as a liaison between clients, client management, and OptumRx during the implementation phase. To support the organization’s strategic direction and growth in the PBM industry by applying a clearly defined project management approach to all client implementations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of experience in the PBM, health care, or pharmacy industry
2+ Implementation or large healthcare project management experience
Solid experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
Proven independent contributors with the ability to multi-task, work with leaders and ensure client satisfaction
Proven excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact and influence
Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
Willing to work through year-end holiday season (Christmas week/NYE/New Year’s Day) as necessary to address client go-live issues and support cross-functional teams
Willing or ability to travel up to 25%25

Nice To Haves

Experience with PBM Implementation
OptumRx operations, account management or Project Management experience
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Primary contact for new or existing client projects varying in size, complexity, and duration
Be able to handle multiple client implementations concurrently
Provide input on OptumRx capabilities to meet client requirements
Develop and maintain the project plan throughout the implementation phase
Set and manage client expectations
Lead and facilitate all project meetings both internally and externally
Obtain and secure all necessary client approvals prior to the project effective date
Identify and document any changes to the scope of the project
Deliver on-going communication of project status
Execute proper escalation of issues when applicable
Participant in client visits as necessary
Conduct project close-out activity as necessary
Actively participant in lessons learned after the implementation has been completed
Review implementation process to identify opportunities for improvement
No supervision or direct reports – project team members are assigned to each client implementation by their department manager.
Attend Finalist Presentation to support the Sales
Perform any additional duties as assigned
Adhere to all OptumRx policies and procedures