HCM Implementation Project Manager (REMOTE)

Thread HCM • Alpharetta, GA

1d • Remote

About The Position

The HCM Implementation Project Manager implements the iSolved platform for new clients, managing a 2 to 8-week process to deliver a personable and memorable new client experience. The role's mission is to ensure full client and employee adoption of selected iSolved features by the end of the implementation process through consultative analysis, setup, and personalized training. The HCM Implementation Project Manager effectively establishes, maintains, builds, and manages the initial client relationship at all levels. They are responsible for guiding the client in best practices along with extensive training in the iSolved platform. This person displays strong project management experience, strong client management skills, and has a proven track record of utilizing technology to drive HR efficiencies and best practices, including performance management, workflows, employee onboarding, and employee engagement practices.

Requirements

• Bachelor's degree preferred
• Previous Implementation experience and managing several clients and projects at once
• Strong attention to detail and highly organized
• Strong team player who thrives in a collaborative environment
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
• Strong written and oral communication
• Demonstrated ability to resolve issues and maintain strong client relationship skills.
• Focused on finding a solution because there is always a way to get it done!
• 2 years of prior HCM SaaS Implementation (preferred)

Nice To Haves

• Previous HR industry or HR technology experience (a plus)

Responsibilities

• Perform deep analysis of client needs and find best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs.
• Consistently maintain an NPS of greater than 90 and work to implement accounts within Thread SLA standards.
• Responsible for setting and continually maintaining overall project expectations of new services to ensure overall success and timeliness of milestone completion to client's happiness.
• Constantly monitor and update Teamwork Projects to ensure all parties are clear on project deliverables and timelines are achieved.
• Work closely with Thread's Trainer to assess and schedule client training needs and build a custom training schedule to increase service adoption while monitoring client knowledge level to ensure future success.
• When training resources are not available, the Jr HCM Implementation Project Manager will perform the training directly with the client.
• Work closely with reseller partners to establish needs and determine best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs.
• Provide advanced support to Reseller Partners and their key stakeholders.
• Manage ancillary add-on order submission, setup, training & support for products including Expense Management, Onboard & Develop, Predictive People Analytics, Compensation Management, and Applicant Tracking (iHire).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level