Implementation Project Manager (Hybrid)
About The Position
ButterflyMX is seeking a self-motivated Project Manager to coordinate customer implementation projects from contract signing through completion and transition to Client Success. The role oversees hardware installation and software implementation, coordinating customers, installers, and internal stakeholders to put contracted solutions into service. The Project Manager is responsible for keeping projects on schedule, meeting quality standards, maintaining or improving projected profit levels, and ensuring customer satisfaction. This position serves as the customer's primary project contact and coordinates the people, dates, decisions, and dependencies required for successful implementation.
Requirements
- 1–2 years of relevant work experience in a customer-facing role in project management, customer success, support, or project coordination.
- Bachelor's degree or equivalent work experience.
- High level of accountability for one's work.
- Exceptional documentation and communication skills.
- Proven track record of delivering results and working toward targets.
- Prior experience with email platforms and SFDC.
- Proven experience leveraging AI tools in professional and personal settings.
Responsibilities
- Serve as the primary point of contact for customers and installers throughout implementation.
- Define actionable next steps for customers and align and manage relevant stakeholders across teams.
- Validate deal data with customers to ensure accurate project setup details.
- Maintain implementation project tracking records, including project details, status, requests, change orders, and payment details, using the CRM system.
- Forecast project completion timeframes.
- Prioritize work queues to keep projects and communications progressing.
- Coordinate hardware installation and software implementation with internal and external installers, sales teams, Client Success Managers, and customers.
- Manage schedules, activities, and communications with customers and installers.
- Coordinate invoicing requests and validate billing and payment inquiries.
- Communicate with Client Success Managers, technical teams, finance, sales teams, and customers to support a smooth client service experience.
- Stay informed about inventory and track materials required for projects.
- Facilitate successful project handoffs between Sales and Client Success.
Benefits
- Comprehensive medical, dental, and vision plans, with ButterflyMX covering 80% of the cost, starting on day one.
- 401(k) plan with a company match.
- 10 paid holidays, 20 vacation days, 5 sick days, and 3 floating holidays.
- Basic life and accidental death and dismemberment insurance, with ButterflyMX covering 100% of the cost.
- Short- and long-term disability coverage, with ButterflyMX covering 100% of the cost.
- Paid family leave.
- Employee Assistance Program.
- Quarterly self-care stipends.
- Optional pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and commuter benefits.
- Optional supplemental life, AD&D, hospital indemnity, legal, accident, critical illness, pet, and personal liability insurance.
- Potential eligibility for bonuses, equity, or other forms of compensation, where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
