Implementation Project Manager

XIFIN•San Diego, CA

2d•$118,000 - $140,000•Onsite

About The Position

The Implementation Project Manager plays a critical role in activating value for our customers and for XiFin. In this role, you are accountable for ensuring customers successfully adopt XiFin’s solutions and reach go-live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes. Beyond delivery, this role directly impacts the customer experience. You will serve as the central point of coordination and trust, guiding customers through complex implementations and ensuring they feel confident, supported, and set up for long-term success. The Project Manager owns the successful delivery of customer implementations across XiFin’s Empower RCM solution, as well as integrated product solutions supporting pharmacy-based customers. This role leads complex, multi-workstream implementations that often include technical integrations, payer and trading partner dependencies, and clinical or pharmacy workflows. You are responsible for end-to-end execution from project kickoff through go-live and stabilization. Success in this role requires strong ownership, sound judgment, and the ability to bring structure to ambiguous environments while effectively navigating diverse stakeholders and priorities.

Requirements

Self-starter, with a proven track record of owning and delivering complex implementations end-to-end
Strong problem-solving skills with the ability to operate effectively in ambiguous or evolving environments
Confidence to challenge the status quo and influence stakeholders, including strong personalities
Excellent communication and relationship-management skills
Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
Self-starter mindset with a strong sense of accountability and ownership
Bachelor’s degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)
3+ years of progressive experience in project management, implementation, or program coordination
Formal project management certification (PMP, CAPM, or equivalent)
Experience working within the Software Development Life Cycle (SDLC)
Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management
Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME
Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI
Exposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflows
Must be available to travel domestically up to 20%

Responsibilities

Lead end-to-end implementation efforts, ensuring customers reach go-live successfully and on schedule
Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction
Drive accountability across internal teams and customer stakeholders
Act as the primary point of contact and trusted advisor for customers throughout implementation
Set clear expectations, proactively communicate risks and decisions, and maintain strong relationships
Ensure customers are confident in both the solution and the process
Bring clarity and consistency to project execution in environments that may lack defined processes
Identify gaps, inefficiencies, and opportunities for improvement across implementations
Partner with leadership and cross-functional teams to introduce scalable, practical process improvements
Manage and track key implementation activities, including: Conversion file development and validation, HL7 interfaces and/or web service transactions, EDI payer enrollment and pre-live testing, Claim, eligibility, or transaction testing prior to go-live
Coordinate across product, engineering, operations, and external stakeholders to resolve issues and maintain momentum
Coordinate training plans, schedules, and readiness activities
Confirm go-live support coverage and execution plans
Guide customers through go-live and early production stabilization
Develop and maintain detailed project plans and milestone reporting
Track risks, issues, and dependencies, escalating as appropriate
Maintain documentation aligned with internal protocols and audit requirements