Implementation Project Manager

ADP•Augusta, GA

About The Position

ADP is hiring an Implementation Project Manager. This role is responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units. The Implementation Project Manager will collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. This role oversees the development, communication, control, and execution of project plans in a manner consistent with the framework of the OneADP solution delivery, ensuring client needs are satisfied by delivering projects with a high degree of quality. The Implementation Project Manager ensures goals are met by client and ADP Project Team Members, who may represent multiple business units, by ensuring they understand and adhere to key timeframes and quality goals. As directed by the Implementation Executive, this role drives associate mentorship and participates in stretch assignments/projects in support of a virtual Resource Management Team.

Requirements

3 -- 5 years of client service, customer service, or consulting experience.
Prior project management experience is not required; we will train you to be successful!
Experience noted above, OR Military Experience.

Nice To Haves

A college degree is great but not required. What's more important is having the skills to do the job.

Responsibilities

Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features.
Adheres to project management standards of overall methodology, tools and implementation processes.
Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals.
Plans, schedules and controls the activities of complex business projects.
Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, status reports, and issue and resolution logs to ensure processes are followed and goals achieved, including the timely completion of milestones.
Coordinates the new client transition process at the conclusion of the implementation for each product purchased.
Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions.
Gains commitment, alignment and engagement from all Project Team Members in pursuit of Resource Services' mission, vision and values of providing integrated solutions and World Class Service.
Accountable for influencing and managing the collective performance of an Implementation Project Team that includes Implementation Consultants and may span multiple business units.
Manages the client relationship at the most senior level within the client organization and acts as single point of contact and escalation for all key project stakeholders: clients, Sales and ADP Project Team Members.
Maintains the Project Team's focus on exceeding client expectations.
Participates in departmental or Implementation Center task force teams and councils that focus on improving processes, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other BU's.
Aligns with and supports expectations and communications established by Sales.
Accurately assesses and monitors client expectations to ensure positive outcomes.
Identifies and overcomes objections, clarifies expectations, confirms client understanding of both deliverables and timeframes and involves Sales as necessary to reset expectations.
Incorporates and prioritizes the ADP Value Proposition in project strategy.
Leads and gains commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients' integrated solution and value proposition objectives.
Meets with prospects to discuss the implementation process.
Serves as a liaison with Sales/System Consultants to set proper expectations.
Assists Regional product groups in development of new processes, tools and collateral.
Participates in task forces and stretch assignments.
Create exceptional Implementation experiences for each product or service.
Help clients develop the skills and confidence to use our products with ease through expertise and relationship-building.
Analyze existing systems, interface requirements, and business processes.
Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Interact/collaborate with ADP associates in sales and customer service.
Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Work on multiple time-sensitive follow-ups/projects at the same time.
Share essential information with clients and internal teams.
Adhere to a daily schedule and organize yourself to deal with a high volume of calls, emails, etc.