Implementation Project Manager
About The Position
The Implementation Project Manager (PM) for Emerging Products at Fidelity will act as the primary interface between the client and all internal groups related implementations and new service additions. The PM is ultimately accountable for leading multiple client implementations for projects including, but not limited to, Student Loan Employer Contributions (SDEC), Health Savings Account (HSA), Workplace Giving (WG) and Single Sign-on (SSO). The Fidelity Emerging Products Implementation team is responsible for implementing exciting new benefit opportunities to Fidelity clients. Healthcare Savings and Student Debt are significant challenges for all Americans. These, and other emerging products are expected to grow quickly in the coming years. It’s critical that we create a scalable implementation model to onboard clients quickly, without sacrificing customer service. To that end, we collaborate with cross-functional partners to develop new service offerings, refine process and procedures, and drive new innovation to ensure Fidelity’s leadership position in the market. Key stakeholders include Product Development, Personal Investing, Operations, Health & Welfare, Legal, Risk, Compliance, and of course, our new and existing clients.
Requirements
- Knowledge of HR business functions, applications, and technical environment.
- Client facing experience with end users, internal teams, external clients as well as 3rd parties vendors as central point of contact for all project related results.
- Familiarity with WI Products and Services across all product lines.
- Related work experience, undergraduate and/or graduate degree(s).
- A Bachelor’s degree is required.
- Strong team building skills.
- Highly organized and able to prioritize and multi-task in a fast-paced environment.
- Excellent communication, interpersonal and presentation skills.
- Strong analytical and problem-solving skills.
- Excellent judgment and project management skills.
- Results/willing to take action and have attention to detail.
- Strong facilitation, influencing skills and negotiating skills.
Nice To Haves
- Proven ability to promote and position products effectively with client.
Responsibilities
- Act as the primary interface between the client and all internal groups related implementations and new service additions.
- Lead multiple client implementations for projects including, but not limited to, Student Loan Employer Contributions (SDEC), Health Savings Account (HSA), Workplace Giving (WG) and Single Sign-on (SSO).
- Create project plans and monitor progress against plan, including communicating deliverable, timelines, best-practice data, and process solutions to clients.
- Collaborate with cross-functional partners to develop new service offerings, refine process and procedures, and drive new innovation.
- Promote and position products effectively with client.
- Lead cross-company teams to achieve common goals.
Benefits
- Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
