Implementation Project Manager

Safeguard Global

2d • Remote

About The Position

At Safeguard Global, we enable global expansion without the risk for over 1,500+ customers in nearly 190 countries. This role serves as the primary point of contact for clients throughout the implementation lifecycle, leading complex, multi-service and multi-country implementations across Safeguard Global solutions, including EOR and Managed Services offerings. The Implementation Project Manager owns end-to-end project delivery for an assigned book of business, coordinating across internal operational teams, global partners, and client stakeholders to ensure all requirements are met. This role acts as both a subject matter expert and client advisor, influencing outcomes, managing risk, and ensuring seamless transitions into ongoing service delivery while delivering an exceptional client experience.

Requirements

• Proven experience as an Implementation or Project Manager in a client-facing role.
• Strong project management, risk management, and stakeholder communication skills.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to manage complex, multi-country or multi-service implementations.

Nice To Haves

• Experience with HR, Payroll, Global Employment, Accounting or Entity Management preferred.

Responsibilities

• Responsible for welcoming clients on behalf of Safeguard Global and providing guidance to help them understand our products, services, and overall ecosystem as part of their introduction to the company.
• Serve as the primary point of contact for new and expanding clients during implementation.
• Lead end-to-end implementation projects across EOR and Managed Services offerings.
• Create, manage, and maintain detailed multi-workstream project plans.
• Coordinate across internal operational teams, partners, and stakeholders.
• Oversee client setup, technology adoption, and platform training.
• Proactively identify and mitigate risks and dependencies.
• Ensure accurate go-live forecasting and achievement of delivery targets.
• Partner with Sales and Client Success to ensure seamless handoff and long-term success.
• Champion client experience and drive strong CSAT/WSAT outcomes.

Benefits

• Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
• Corporate bonus/SIP: Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed