Implementation/Project Coordinator

POS Professional Office Services•Waterloo, IA

5d•Onsite

About The Position

This position will be responsible for building networks of collaboration to improve new customer's experience. This is an integral role whose sole focus is to coordinate between our sales department and future customers to bring them live after the sale of our healthcare and public sector communication solutions. This position ensures a successful implementation through orchestrating activities, facilitating meetings, and troubleshooting our integrating technologies to ensure the best customer experience.

Requirements

Demonstrate strong analytical and problem-solving skills
Ability to multi-task and prioritize effectively
Demonstrate interpersonal and facilitation skills
Ability to articulate and perform demonstrations of technology to customers
Must be deadline-driven, and uncompromising to meet timelines
Excellent verbal and written communication skills
Strong organizational and prioritization skills
Working knowledge of ticketing systems

Nice To Haves

Bachelor's Degree or sales experience is preferred.
Experience in retail, sales, customer service, or healthcare administration would be a plus.
Experience within ticketing systems, Salesforce, and Microsoft Office Suites preferred.

Responsibilities

Coordinate between the Enterprise Sales Department and new customers to improve their experience during a 25-day go-live process for our healthcare communications and payments SaaS.
Define and communicate internal and external responsibilities with all stakeholders, maintain implementation time frames, and communicate status reports effectively.
Problem-solve the complexities of integrated healthcare software solutions to improve the go-live experience.
Demonstrate strong analytical and problem-solving skills and be able to multi-task and prioritize effectively.
Demonstrate interpersonal and facilitation skills.
Establish consensus among stakeholders on critical and time-sensitive issues to adhere to timelines.
Responsible for answering customer questions or moving complex inquiries to the proper customer support team to ensure timely responses.
Coordinator utilizes and must have a strong working knowledge of ticketing systems and be able to offer process enhancements.
Demonstrate product knowledge across multiple technologies to the customer.
Create and maintain accurate process documentation and training materials (such as product documentation, FAQs, and customer implementation scripts).