Implementation Coordinator

Connection•Wilmington, OH

18h•$26 - $33

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Requirements

Bachelor's Degree or the equivalent combination of education and work experience
Strong communication skills with ability to ask difficult questions that are critical to project success, and question answers provided by production resources
Self-driven and motivated. Willing to drive to solutions while dealing with conflicting viewpoints or opinions of multiple parties
Flexible in adapting to changing conditions and priorities.
Strong knowledge of Microsoft Office tools with ability to create reports and training documentation using Excel, Word, and PowerPoint.
Demonstrated knowledge of the project coordination process with ability to document procedures
Organized with ability to multitask with competing priorities and deadlines, while keeping stress level at a minimum.
Detail oriented with ability to drill down several layers to get the core issues
Reliability, honesty and integrity with ability to consistently represent Connection in a positive professional manner to our customers
Good reasoning and comprehension skills with the ability to understand and follow directions

Responsibilities

Manages small customer projects which do not require a Project Manager and facilitates any project activities as requested by members of the TIDC PMO.
Communication with internal and external customers
Administratively keeping the project tracker up to date
Coordinate and conduct meetings around project hand-offs, status updates, etc.
Monitoring and assessing inventory to support active engagements
Anticipate next steps in the onboarding process to encourage quicker progress through the project and drive higher customer satisfaction
Identify and mitigate risks or other issues that come up through the course of the project.
Coordinates tasks and provides professional administrative support to one or more project teams.
Collects project plan updates, maintains or modifies project plan documentation
Creates and manages the build testing schedule for the Imaging Team. This includes an understanding of any active projects, velocity, resource capacity and non-project prioritization.