Implementation Manager (Seasonal)

Ninja Partners LLC• US,

39d•Remote

About The Position

This role is responsible for managing implementations across a variety of client’s partners. As part of the Implementation team, you'll be building upon the client’s existing implementation processes to ensure that they meet the level of efficiency and customer service excellence required for our partners. This role acts as the link between the customer, our partners, and the client. You'll focus on understanding customer needs and executing seamless delivery while serving as a subject matter expert on the client's product.

Requirements

1-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field.
Exceptional communication and relationship-building abilities. You have experience cultivating long-term customer relationships.
Capability to navigate fast-paced and changing work environments.
Intermediate proficiency in Excel or Google Sheets.
Strong organizational and time management skills, with a passion for creating efficient processes.

Nice To Haves

Experience in a technology startup is preferred.
Experience in employer benefits or group insurance is a plus.
Benefits industry a plus.
Experience with Monday.com is not required, but nice to have.

Responsibilities

Execute implementations for client’s partners, ensuring projects are completed efficiently and effectively.
Collaborate with various internal stakeholders, championing our customers’ needs.
Adapt and evolve implementation processes to suit dynamic project requirements.
Serve as a critical link between customers, our partners, and the client, fostering strong relationships and cultivating trust.
Understand and prioritize customer needs, ensuring that their needs are central to the implementation.
Manage stakeholder expectations, ensuring clear communication and alignment on project goals.
Collaborate with the Lead Implementation Manager to build out the infrastructure of a new team.
Work with other IMs to continue setting high standards for performance and collaboration.
Help build out the processes and best practices that are to ensure successful delivery of the product.
Cultivate deep product knowledge, establishing yourself as a subject matter expert.