Implementation Manager

Collectly • San Francisco, CA

10d • $130,000 - $155,000 • Hybrid

About The Position

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.

We are seeking a highly motivated and experienced Implementation Manager with experience in healthcare tech to join our team. As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within healthcare facilities and organizations.
Please note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.

Requirements

• Experience: 3+ years of experience in software implementation, preferably within the healthcare industry or healthcare SaaS.
• Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.
• Communication Skills: Excellent written and verbal communication skills to convey project information clearly and concisely.
• Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
• Client-Focused: Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
• Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
• Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.

Nice To Haves

• Revenue Cycle & Healthcare Domain Expertise: Demonstrates a foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics. Able to translate industry concepts into effective software configurations and client guidance.
• SaaS Implementation Experience: Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices. Demonstrates an understanding of scalable implementation approaches and client onboarding in a SaaS environment.

Responsibilities

• Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
• Client Engagement: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
• Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
• Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
• Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
• Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
• Cross Functional Collaboration: Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.

Benefits

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
• Student Loan Support: We help lighten the load with contributions toward your student loans.
• Compensation Range: $130,000 - $155,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees