Implementation Manager

Titan Cloud Software LLC

39d•Remote

About The Position

Titan Cloud is seeking a customer-focused Implementation Manager to lead the successful onboarding and deployment of our platform for new clients. In this role, you will act as a trusted advisor, guiding customers through implementation while ensuring a seamless transition from sales to customer success. You will manage implementation projects end-to-end—configuring Titan Cloud applications, delivering training, and providing strategic recommendations that help clients maximize the value of our solutions. By building strong relationships and maintaining clear timelines, you will play a key role in driving successful adoption and long-term customer satisfaction.

Requirements

3+ years of experience in implementation, onboarding, or client success roles, preferably within a SaaS environment
Industry experience in fuel supply, logistics, and/or fuel compliance is strongly preferred
Proficiency with technology platforms and data analysis to support client solutions and decision-making
Demonstrated strength in project management, including gathering and translating functional requirements
Excellent communication skills, with the ability to engage effectively with stakeholders ranging from Fortune 500 executives to operational teams
Proven ability to manage multiple projects simultaneously and prioritize competing demands in a fast-paced environment
Highly detail-oriented, organized, and proactive, with a strong commitment to delivering an exceptional client experience
Willingness and ability to travel up to 25% as needed
Bachelor’s degree required(or equivalent experience); advanced degree is a plus

Nice To Haves

Project Management Professional (PMP) preferred

Responsibilities

Build strong relationships with new clients to ensure a smooth and successful onboarding experience with Titan Cloud products
Collaborate closely with the sales team to support new business and lead a seamless handoff from sales to customer success
Serve as the primary project manager during implementation, ensuring timelines, milestones, and deliverables are met
Deliver training sessions to educate clients on Titan Cloud applications and best practices
Provide strategic guidance and recommendations to help clients maximize the value and efficiency of Titan Cloud solutions
Offer ongoing support and proactive follow-up during the first six months of product adoption
Contribute to the development and maintenance of client-facing documentation, guides, and resources
Perform additional duties as needed to support team and business objectives