Implementation Manager

Odyssey

5d•$130,000 - $160,000

About The Position

As an Implementation Manager at Odyssey, you will own customer outcomes from deployment through their entire contractual lifecycle. You will ensure customers are effectively deployed, that the value Odyssey provides is clear, and that they choose to continue their business with us. You will act as the Odyssey vanguard, embedding with customers from kick-off through go-live and beyond. This role requires a strong leader who can align stakeholders, build consensus, and drive action across cross-functional teams to keep complex initiatives moving forward. You will be responsible for developing deployment plans, providing technical knowledge of Odyssey’s platform, and driving customer growth and adoption to ensure successful renewals. The ideal candidate thrives in an early-stage SaaS startup environment, possesses strong technical acumen, and has a high degree of empathy and an owner mindset.

Requirements

5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
Experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish.
Thrive in an early stage SaaS startup environment where ambiguity is the norm and speed matters.
Strong technical acumen – understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer.
Ability to get in the weeds with the technology when needed, and can configure technical workflows such as APIs, webhooks, etc.
High degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.
Owner mindset, strong sense of accountability, and creative problem solver; constantly working to overcome obstacles in order to push your plan forward.
Team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.
Analytical mindset with the ability to use SQL and/or advanced excel techniques to investigate data.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience working with government agencies.

Responsibilities

Fully understand all elements important to the customer that may impact deployment and communicate this effectively with internal teams.
Deploy Odyssey to customers, ensuring successful completion of contractual requirements and go-live milestones.
Build strong partnerships and lines of communication with both internal and external stakeholders.
Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
Provide technical knowledge and understanding of Odyssey’s platform to various technical and non-technical stakeholders, driving deployment of technical solutions and configurations.
Drive all customer growth and adoption, leading to successful renewal.
Ensure customers are deployed in a scalable and effective way, avoiding the need to reinvent the wheel for every new customer.