Implementation Manager
About The Position
The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above. You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.
Requirements
- Understanding of various API protocols in particular REST and SOAP
- Experience implementing credit solutions
- Experience working with banks and credit unions
- Knowledge of various project/programme management methodologies
- Strong focus on delivering customer outcomes and delivering a good customer experience
- The ability to interact professionally at all seniority levels across internal and external partners
Responsibilities
- Managing and delivering a portfolio of client projects and programmes
- Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved
- Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them
- Providing a smooth and effective hand over to the Operations and Account Management functions post implementation
- Scheduling regular progress calls with clients and third parties
- Advising on impact of potential challenges and delays as well as offering workarounds
- Ensuring all documentation is produced is of a high quality
- Identifying and managing risks and issues, and delivering owned tasks and actions
- Liaising with product and technical teams, raising JIRA tickets as necessary
- Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions
- Contributing to and delivering own internal continual improvement initiatives
- Maintaining internal documentation
- Acting as first line technical support and troubleshooting where issues are found
- Building deeper knowledge of the industry, business product and system capabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
