Implementation Manager | Americas

Planhat • Boston, MA

29d

About The Position

We are one of the most versatile teams at Planhat. We partner with customers across industries and regions, working closely with Sales, CS, Product, Support, and Enablement to ensure every engagement drives value from day one. We don't just implement software, we design outcomes, enable teams, and champion adoption. Imagine: Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage customers through Planhat. Facilitating a workshop for a CS leadership team to map out key processes to drive revenue and retention, such as account planning, executive alignments, and expansion plays. Translating complex data architecture into an elegant customer insights dashboard that drives renewals and expansion.

Requirements

• Part consultant, part project manager, part coach and 100% customer-obsessed
• Experience leading complex software implementations, ideally in SaaS, CS, CRM, or RevOps ecosystems
• Technical savviness to understand system architecture, integrations, and data flows
• Exceptional communicator, both verbally and in writing, able to simplify the complex and lead with confidence
• Organized, structured, meticulous with details
• Ability to build relationships easily across org charts, from C-suite to system admins
• Comfortable facilitating workshops and executive sessions, both virtual and in-person
• Strong project management skills and can juggle multiple customers, priorities, and timelines without missing a beat
• Business acumen to understand revenue, retention, and customer value, and know how to move the needle

Nice To Haves

• Experience with SaaS platforms such as CRM or CSP systems
• Experience with data integration and mapping
• Experience with change management frameworks such as Prosci or Six Sigma
• Background in consulting, Customer Success, or RevOps transformation

Responsibilities

• Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved
• Be a product expert and confidently advise customers on how to best leverage Planhat to meet their business goals
• Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes
• Facilitate enablement sessions, both virtual and in-person, to empower leaders, admins, and end users
• Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick
• Collaborate cross-functionally with Sales, CS, Product, Support, and Enablement to ensure a seamless customer experience from presale to post-go-live

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed