Implementation Manager

Healthee•New York, NY

21h•Hybrid

About The Position

Hi, we’re Healthee. We’re on a mission to make healthcare easy for everyone. Our AI-powered platform helps employees understand, navigate, and optimize their healthcare benefits — transforming how people access and manage care. We're looking for an Implementation Manager to join the Client Services team. As an Implementation Manager, you will primarily be responsible for the successful onboarding of new Healthee clients and ensuring their configuration and documentation remain up to date each plan year. Reporting directly to the VP of Client Services, you will have the opportunity to help build and refine Healthee’s current implementation process.

Requirements

Must have: 3 - 5 years of experience implementing SaaS solutions
Experience supporting clients during the sales cycle
Ability to support multiple implementations simultaneously
Experience developing and completing test scripts to confirm configuration and data accuracy prior to go-live
Comfortable working in a fast-paced startup environment with continuous change and process improvement
Experience working with SMB to enterprise-level customers, frequently interacting with C-level executives
Experience supporting basic reporting writing, sFTP, and API discussions
Ability to travel as needed (<20%)

Nice To Haves

Experience working in the healthcare technology, healthcare benefits industry, or care navigation

Responsibilities

Lead pre-sale scoping and discovery conversations, in partnership with the sales and product teams
Lead documentation collection, system integration and configuration, and testing for assigned implementations
Act as the main point of contact for client escalations post go-live, prior to steady state status
Become a subject matter expert in integrations with HRIS platforms to identify ways to better collect and automate the required data exchange
Act as lead project manager, responsible for all aspects of the onboarding process
Lead annual reanalysis process by collecting plan documentation and reconfiguring the platform with the most recent plan year documentation
Work cross-functionally with sales, product/engineering, data, and customer success to identify and support continuous improvements to Healthee’s platform and processes
Document implementation details and best practices