Implementation Manager

Gravie • Minneapolis, MN

6d • Remote

About The Position

The ICHRA Implementation Manager takes lead to execute onboarding for new employers to help them prepare for their open enrollment and ongoing administration. The ICHRA Implementation Manager will ensure projects are kept on-track and experts are brought in for consultation as needed to ensure smooth transitions from sales to account management take place.

Requirements

• Bachelor's degree in business or a related field or equivalent experience
• A detail-oriented and results-driven mindset to do what it takes to meet an employer's needs.
• Strong problem solving skills while actively engaging with employers.
• An ability to multitask numerous different projects simultaneously.
• Strong written and verbal communication skills.
• Demonstrated success in multi-departmental problem solving.

Nice To Haves

• Previous experience with a start-up or high growth organization.
• Previous experience with an ICHRA TPA or ICHRA product.

Responsibilities

• Be the subject matter expert during implementation for Gravie's new employers and/or brokers during onboarding.
• Assess the needs of new Gravie employers – consult with the Gravie Sales Representative along with the employer and/or broker to gather details of new groups’ needs, wants, desires to achieve a successful onboarding and open enrollment experience.
• Customize a project plan tailored to the tasks necessary for each new employer.
• Gather and coordinate within Gravie internal teams to ensure they are prepared for our new employer and their members.
• Provide education to the employer and/or broker on Gravie's processes and procedures tied to Gravie’s ICHRA product.
• Work closely as needed with the Product, Gravie Care (Member Service Team), Marketing, Finance, Compliance, Sales, and Account Management teams to deliver strong support to our employers.
• Serve as project manager on interdepartmental initiatives, ensuring clear communication and collaboration with all teams to deliver on company objectives.
• Demonstrate commitment to our core competencies of being authentic, empathetic, curious, creative and outcome oriented.

Benefits

• alternative medicine coverage
• generous PTO
• up to 16 weeks paid parental leave
• paid holidays
• a 401k program
• transportation perks
• education reimbursement
• paid paw-ternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level