Implementation Manager

Onbe•Buffalo Grove, IL

7d•Hybrid

About The Position

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments! As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve potential roadblocks to successful implementation!

Requirements

Bachelor's degree
5+ years of experience in a client-facing onboarding role using proven implementation or project management methodologies
Proven understanding of best practices in project lifecycle methodology and project management principles
Project Management tool/software experience (Smartsheet, MS Project, etc.)
Excellent business writing and communication skills
Knowledge of Microsoft programs including Word, Excel, and PowerPoint

Nice To Haves

PMP preferred but not required

Responsibilities

Leads multiple implementations, varying in scope and size, simultaneously
Provides subject matter expertise for implementations, products & services, and marketing & training directly to external clients and internal partners
Orchestrate prioritizing and discovery sessions with client teams to gain accurate, reliable information about program needs, expectations, and processes
Manages client and internal stakeholder expectations and translates client requirements and program characteristics to internal partners
Provides timely status reporting and leads status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues
Builds order templates, user guides, and presentation materials
Coordinates and conducts task request submissions and supervising on action items from other departments
Provides implementation system configuration, QA testing, program launch, and hand-off
Facilitates client demos and training
Ensures all client-facing documents and information have been provided upon delivery
Adheres to all Risk & Compliance policies and procedures