Implementation Manager

CreatorIQ•Los Angeles, CA

2d•Hybrid

About The Position

CreatorIQ is seeking an Implementation Manager responsible for providing brand-new clients with a best-in-class onboarding experience that sets them up for success and yields high user adoption. The ideal candidate possesses strong project management skills, a passion for teaching, technical aptitude, and experience with SaaS tools. Interpersonal skills, a strong affinity for people, and an interest in influencer marketing are highly valued. This role operates within a dynamic, fast-paced environment at a company that prioritizes its people and clients.

Requirements

4+ years of experience in enterprise software, digital, social, or SaaS implementation, onboarding, or account management roles.
Strong project management, problem-solving, and organizational skills, with the ability to manage multiple priorities in fast-paced, ambiguous environments.
Excellent verbal and written communication skills, including the ability to present, train, and explain complex concepts to both technical and non-technical audiences.
Customer-first mindset with high emotional intelligence, strong listening skills, and a passion for solving client challenges and driving successful outcomes.
Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.

Nice To Haves

Passion for teaching others
Technical aptitude
Experience with SaaS tools
Interpersonal skills
Strong affinity for people
Interest in influencer marketing

Responsibilities

Lead end-to-end onboarding and implementation for CreatorIQ customers, owning the process from assignment through successful handoff and delivering a white-glove customer experience.
Configure the customer’s CreatorIQ platform based on their package.
Serve as a trusted platform expert, delivering tailored trainings (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.
Partner cross-functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long-term success.
Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.