Implementation Manager - Pharmacy Technician

Vital Care Infusion Services • Phoenix, AZ

14d • Remote

About The Position

The Implementation Manager is a pharmacy technician certified by a nationally accredited pharmacy technician certification program. This position serves as a liaison between the franchise partners and Vital Care Infusion Services to ensure all onboarding tasks meet expectations, are guided by precedent, and work in compliance with established policy. This position also provides ongoing consultative support and educational development services as needed. Support and development activities provided by this position must meet applicable regulatory compliance and industry expectations.

Requirements

• Pharmacy technician certified by a nationally accredited pharmacy technician certification program.
• Prior experience in roles involving sterile compounding and infusion pharmacy.
• Excellent organizational and communication skills.
• Excellent teaching skills and ability to demonstrate and communicate critical procedures to pharmacy professionals.
• Strong business acumen with the ability to quickly grasp issues and understand strategy and demonstrated ability to work independently and make good business decisions.
• Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments.
• Ability to effectively collaborate and communicate project status with onboarding teams and Company leadership.
• Highly skilled communicator in verbal, written, and oral presentation of information.
• Demonstrated analytical, quantitative, and organizational skills, providing the ability to analyze progress, identify trends and anomalies, and recommend needed improvements.
• Solution-oriented and resourceful, demonstrates excellent problem-solving and customer service skills.
• Proficient in MS Office Suite and demonstrated ability to work effectively within Word, Excel, PowerPoint, and other Program Management systems.
• High school diploma/associate degree or equivalent.
• Hires only individuals who are authorized to work in the United States and who perform their work from within the United States.
• Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process.

Nice To Haves

• Maintaining ongoing education requirements.
• Prior experience in roles involving infusion pharmacy operations, regulatory compliance, and accreditation.

Responsibilities

• Ensuring compliance with USP Chapter and USP Chapter regulations and any applicable state Board of Pharmacy regulations related to compounding rooms, devices, supplies, and personnel. This includes supporting new franchisees and approved vendors with ISO classified areas, verifying that recommended products used meet USP requirements for sterile compounding, and supporting the training efforts for new compounding personnel.
• Supporting developing and revising facility design resources and sterile compounding training resources for franchise employees.
• Providing consultative support and guidance to new infusion pharmacy franchises in areas related to facility construction, sterile compounding, preparing for and responding to initial regulatory surveys and inspections, vendor management, optimal workflow strategies, new hire orientation, annual training, and other pharmacy operational activities.
• Reviewing current onboarding program standards, resources, and educational programs on an ongoing basis; documenting and revising them as needed to meet franchise needs and regulatory standards.
• Developing, interacting with, and maintaining effective relationships with sterile compounding-related equipment and supply vendors serving the franchise network; supporting timely order, delivery, and equipment installation at each franchise location.
• Developing, facilitating, and serving as the Company’s liaison with franchise owners, their construction contractor teams, and Vital Care’s vendors to ensure timely construction project completion.
• Serving as a resource concerning accreditation, pharmacy, and sterile compounding-related regulations and standards.
• Facilitating internal collaboration to ensure key milestones are completed on time and meeting expectations.
• Analyzing, reviewing, and reporting on progress with team members and business partners.
• Completing assigned projects efficiently and effectively based on departmental expectations.
• Following the established protocol for implementing new franchises while being solution-oriented and resourceful to identify challenges and opportunities proactively throughout the process.
• Facilitating and managing franchises within the company’s project management system.
• Collaborating and delegating critical onboarding tasks to subject matter experts in response to franchise location requests for assistance.
• Engaging in consistent and timely follow-up communications with franchise partners using various media platforms (i.e., text, email, Microsoft Teams).
• Communicating and providing reports to leadership as requested.
• Following and abiding by all company policies and procedures.
• Other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans
• Flexible spending accounts
• Health savings accounts
• Paid time off
• Personal days
• Company-paid holidays
• Paid Paternal Leave
• Volunteerism Days off
• Company-sponsored basic life insurance
• Long-term disability insurance
• Employee-paid voluntary life insurance
• Employee-paid accident insurance
• Employee-paid critical illness insurance
• Employee-paid short-term disability insurance
• 401(k) matching
• Tuition reimbursement
• Employee assistance programs (mental health, financial, and legal)
• Rewards programs offered by our medical carrier
• Professional development and growth opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED