Implementation Manager
Procare Solutions•Denver, CO
•Hybrid
About The Position
The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.
Requirements
- 3+ years' professional relevant experience, financial services or fintech, or in the software industry – sales and training is a plus.
- Bachelor’s degree or combination of education and relevant experience.
- Relevant certifications will be considered also.
- Experience assisting new customers with implementation of software.
- Knowledge of Payment Operations industry, products, and services.
- Strong focus on customer success.
- Ability to train, coach, and influence customer use of software.
- Excellent verbal and written communication skills.
- Excellent organizational skills, attention to detail, and time management.
- Strong analytical and problem-solving skills.
- Ability to work with cross-functional and remote teams.
- Proficient with Microsoft Office and other business applications.
- Energy, passion, and imagination.
- Candidates must be willing and able to work in office a minimum of 3 days per week.
Responsibilities
- Serve as the customer relationship manager throughout software implementation.
- Timely engagement with customers to schedule and complete onboarding of Procare’s software.
- Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy.
- Ensure clarity around planning and executing customer rollout of software.
- Drive adoption of key features and benefits to ensure customer retention.
- Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization.
- Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume.
- Drive individual and team metrics to maximize customer adoption.
- Assist with special projects as needed.
Benefits
- medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
