Implementation Manager (Procurement)

Euna Solutions•Dunwoody, GA

4d•Hybrid

About The Position

Euna Procurement is seeking an Implementation Manager to join their high-functioning Implementation Team. As an Implementation Manager, you will be the primary contact for new customers, overseeing the end-to-end onboarding process. This role involves requirements gathering, configuring SaaS products, basic project management, and ensuring a smooth transition from sales to adoption. You will collaborate with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
Strong understanding of software implementation processes, methodologies, and best practices.
Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and take the lead in a workshop environment.
Technical aptitude: ability to quickly learn and navigate new software applications, and ability to identify and address implementation challenges effectively.
Strong problem-solving and analytical skills.
High comfort level with Excel is a plus.
Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.
Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
Familiarity with Autotask, Asana, or similar software for project tracking and time management is a plus.

Nice To Haves

High comfort level with Excel is a plus.
Ability to author reports (SSRS or PowerBI) a significant plus.
Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
Familiarity with Autotask, Asana, or similar software for project tracking and time management is a plus.

Responsibilities

Serve as the primary point of contact for clients during the onboarding process.
Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring SaaS products.
Carry out basic project management activities, ensuring work is within scope, communications are reliable, risks and opportunities are evaluated, and providing customer advice on change management.
Customize system settings, workflows, and integrations to align with client requirements, minimizing customizations by using out-of-the-box functionality.
Work extensively in Excel to prepare data and carry out initial data load; write simple scripts; Author ad hoc reports on behalf of the customer.
Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.
Develop and deliver comprehensive training sessions to educate clients on the features and functionalities of SaaS products.
Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process.
Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
Escalate complex problems to appropriate departments and provide timely updates to clients.
Actively contribute to the enhancement of implementation processes and methodologies.