Implementation Manager III

RevolutionParts•United States,

About The Position

RevolutionParts is seeking passionate and talented individuals to join their team. As leaders in providing streamlined, user-friendly solutions, they empower automotive brands to maximize online sales. Their commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets them apart. This role is for an experienced implementation professional to own the end-to-end onboarding journey for new RevolutionParts customers, from Sales handoff through live launch and post-launch value confirmation. The Implementation Manager II manages a portfolio of 10–40 concurrent client implementations across tiers of complexity and is the single thread of accountability from handoff to first value.

Requirements

3+ years in Implementation Management, Technical Onboarding, or Project Management within SaaS or eCommerce environments.
Proven ability to manage 10+ concurrent client implementations with cross-functional stakeholders.
Experience enforcing quality gates/readiness checkpoints and making clear go/no-go calls.
Hands-on proficiency with CRM tools (Salesforce preferred) for account staging and implementation tracking.
Experience with customer success platforms (e.g., ChurnZero, Gainsight, Totango) for journey and task management.
Ability to validate technical configurations and integrations via documented test plans (e.g., data feeds, payments, domains, or similar).
Exceptional written and verbal communication; adept at structured recap emails and milestone communications.
High school diploma or equivalent required.
Proven examples of using AI to improve outcomes in prior roles is expected.

Nice To Haves

Automotive industry or dealership operations exposure.
eCommerce platform implementation or site configuration experience.
Familiarity with inventory systems or marketplace/channel concepts.
Basic web administration (DNS/domain), website design collaboration, or CMS/theming experience.
Training/teaching experience for non-technical users.
SaaS experience and comfort with API-driven ecosystems.
Bachelor’s degree preferred.

Responsibilities

Own the full onboarding lifecycle across a defined journey: Sales Handoff → Kickoff → Success Plan → Configuration & Channel Setup → Training → Launch → Time to Value & CSM Handoff.
Enforce hard readiness gates at each milestone; document blockers, reschedule as needed, and communicate go/no-go decisions clearly.
Manage 10–40 concurrent implementations with varying timelines, tiers, and complexity without dropping threads.
Evaluate inbound handoffs against a structured readiness checklist; identify gaps in data, expectations, or solution fit before scheduling kickoff.
Provide feedback on handoff quality and partner with Sales leadership on pattern issues and enablement opportunities.
Provision and stage accounts and selling channels through defined CRM workflows; troubleshoot provisioning errors methodically.
Validate critical integrations and configurations using documented test protocols (e.g., data feeds, inventory/warehouse mapping, domain/DNS, payment processing flows).
Perform pre-launch QA to confirm operational readiness across all configured modules and workflows.
Lead a working-session Success Plan that defines measurable outcomes (e.g., revenue, order volume, operational KPIs), first-value milestones, owners, and dates.
Translate high-level goals into time-bound targets and surface risks with clear mitigation plans.
Deliver structured training that prepares customer teams to operate independently: order processing, refunds/cancellations, fulfillment, and reporting basics.
Run live test transactions to validate end-to-end readiness and build operator confidence.
Run every call from a defined agenda; open with goals, close with read-back of action items, owners, due dates, and the next meeting on the calendar.
Send timely recap communications and validate “homework” completion with objective evidence before advancing milestones.
Coordinate with internal technical, design/creative, and go-to-market teams to sequence work and resolve blockers.
Execute a thorough CSM handoff: document goals, risks, open items, and establish continuity with the customer.
Maintain accurate, real-time records in Salesforce (or similar CRM) and in the customer success platform for journey progress, action items, and risk tracking.
Document decisions and status in the system of record — not in personal notes — ensuring visibility and continuity.
Actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.
Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving.
Exercising strong judgment around data privacy, accuracy, and ethical use.
Continuously learning and adapting as AI capabilities evolve.