Manager, Implementation

BlueCross BlueShield of South Carolina•Columbia, SC

23h•Onsite

About The Position

Responsible for development and managing client implementation plans for new and existing implementations. Serves as customer lead to external clients and relationship management with clients during implementation period. Logistics: National Alliance – one of BlueCross BlueShield's South Carolina subsidiary companies. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This role is located at 4101 Percival Road, Columbia, SC 29229. Sponsorship: This position is not eligible for sponsorship now or in the future.

Requirements

Bachelor's degree.
4-years job related work experience OR Associate's and 2-years job related work experience.
7-years implementation and/or program management experience
Advanced knowledge of Microsoft Office.
Excellent and effective communication and time-management skills.
Strong knowledge of business process engineering methodology.
Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.
Ability to recognize problems or situations that are new or without clear precedent and offer solutions.
Ability to persuade, negotiate, or influence others.
Ability to handle confidential or sensitive information with discretion.

Nice To Haves

Project management, PMP

Responsibilities

Lead implementation of new accounts and renewals.
Manages implementation project, coordinating and problem solving with internal stakeholders, external vendors, consultants, partner plan and client.
Responsible for data gathering, process analysis, documentation, and identifying and solution potential issues.
Coordinate with internal and external parties to ensure appropriate timeframes are established and key timelines are met throughout the implementation process.
Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.
Track, report and communicate program progress to team members and stakeholders; manage progress repository and ensure all implementation/project documentation is up to date and accessible.
Serve as primary liaison between Membership Operations and internal/external stakeholders, ensuring effective communication, issue resolution, and operational continuity.
Participate in Implementation and Renewal calls with clients, with ability to communicate complex Membership information to a variety of audiences who have different levels of experience and knowledge
Act as a central coordination point to receive, assess, prioritize, and triage operational escalations related to membership and eligibility processing issues, minimizing operational disruption.