Implementation Manager I - Voluntary Benefits

Standard Insurance Company • Portland, OR

4d • Remote

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This customer‑facing role leads and manages the onboarding process for new Employee Benefits customers, ensuring a smooth transition from sold case to installation. The Implementation Analyst gathers and validates group information, coordinates with internal teams, and guides customers through contracts, billing, and initial system use. This role owns problem resolution, builds trust through every interaction, and brings the voice of the customer into continuous improvement efforts. The analyst completes onboarding by installing the new group and provides them with ongoing service. Ability to work fully remote, with occasional in‑person meetings or business travel, is a requirement of the role.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership.
• Experience managing multiple projects simultaneously in a fast‑paced environment.
• Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners.
• Strong communication skills with comfort interacting via phone, email, and virtual meetings.
• Voluntary benefits or employee benefits experience.
• Experience using Salesforce or similar CRM tools.
• Ability to mentor peers and support team training.
• Familiarity with continuous improvement practices.

Responsibilities

• Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience.
• Gather, validate, and submit sold‑case information through Salesforce and other intake channels.
• Guide customers through contract review, billing setup, and use of online service tools.
• Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise.
• Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees