Implementation Manager, Grant Service Specialist III (NCS) - Mayor's Office of Performance and Innovation

Baltimore City•Cocoa, FL

3d•$67,687 - $117,791•Onsite

About The Position

This is a non-civil service position within the Mayor's Office of Performance and Innovation in Baltimore City. The role focuses on supporting the Multiagency Inspection Task Force (MAITF) by coordinating responses to complex, cross-system issues. The Implementation Manager will serve as the point person for the Innovation Team's efforts with MAITF, bridging strategy and execution, and building trust across multiple agencies. The position is part of a Bloomberg Philanthropies-funded civic innovation office.

Requirements

Prior experience with Baltimore City government or familiarity with municipal inspection, housing, or public safety systems.
Experience designing or implementing SOPs, protocols, or process documentation.
Background in project management, public policy, urban planning, or a related field.
3–5 years of experience using data to inform operational decisions or service improvement
Familiarity with, or strong interest in, data and technical tools that support transparency and accountability (e.g., shared trackers, lightweight dashboards); you don't need to be an engineer, but you should be comfortable partnering with technical staff to scope what's needed.
Experience managing multi-stakeholder projects, ideally across government, nonprofit, or civic settings.
Comfort operating without a fully defined playbook - you can bring structure to ambiguous, cross-agency work.
Strong facilitation skills; you're able to run a workshop that keeps a room of busy agency staff engaged and moving toward decisions.
Excellent written and verbal communication, with the judgment to tailor tone and detail for different audiences (frontline staff, department leadership, funders).
A process-oriented mindset - you enjoy turning a good pilot idea into a durable SOP that will outlast any one person's involvement.
A collaborative style that builds credibility quickly with partners who may be skeptical of "innovation" work.

Nice To Haves

Experience applying data to civic, policy, or equity-focused challenges preferred

Responsibilities

Serve as the Innovation Team's liaison to MAITF leadership, maintaining a strong, responsive working relationship with agency partners across Housing, Public Safety, Public Works, and others.
Help develop and roll out a One City-informed Standard Operating Procedure (SOP) for the Task Force, translating pilot insights into practical, repeatable processes.
Facilitate workshops with MAITF leadership and frontline staff to align on process, surface friction points, and build shared ownership of new ways of working.
Coordinate additional Innovation Team support, including developing technical infrastructure (dashboards, tracking tools, data systems) that improves transparency, alignment, and accountability across participating agencies.
Manage the day-to-day implementation timeline, keeping workstreams on track and flagging risks or blockers to Innovation Team and MAITF leadership early.
Document progress and outcomes in a form useful both for internal learning and for reporting to city leadership and funders.