Implementation Manager- Benefits

HiBob•,

11h•$110,000 - $120,000•Hybrid

About The Position

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people. Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution. Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success. Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. We're in search of a dynamic, proactive individual with exceptional skills in implementing both US Payroll and Benefit Administration solutions, eager to embark on a promising career at a rapidly growing scale-up. Are you a highly motivated self-starter, known for your initiative and creative problem-solving abilities? Do you thrive in transforming the way customers manage their payroll and benefits administration? Is helping customers navigate complex issues your passion? If this resonates with you, this role might be your ideal opportunity! Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients. You will be an expert is US payroll and benefits administration and provide expertise in managing the implementation of new customers. You will have excellent attention to detail, strong communication and project management skills and the ability to prioritize your workload. In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up.

Requirements

In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
Strong understanding of the implementation lifecycle and ability to meet go-live deadlines
Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
Experience guiding customers through system integrations and providing in-depth training session
Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations.
Good understanding of SaaS and the technology industry
Strong problem-solving skills and an ability to think outside of the box
Ability to interact with product specialists and development teams around delivery/roadmap
A can-do approach with the ability to thrive under pressure
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organisational skills including attention to detail and multitasking skills
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed

Nice To Haves

Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator
Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll
Previous experience working with global teams
Experience onboarding customers into a new payroll and benefit admin platform/service
Experience using tools such as; Zendesk, Slack, & Asana
Experience working with APIs and integrations

Responsibilities

Configuration, implementation and launch of US Payroll and benefits administration systems to HiBob clients.
Provide expertise in managing the implementation of new customers.
Support customer onboarding in resolving issues related to payroll and benefits administration.
Offer high quality guidance as a trusted advisor in your field ensuring optimal set up.

Benefits

Stock options in a scaled, high-growth SaaS leader
Comprehensive medical, dental, and vision coverage from day one
401(k) with a 3% company match effective the month following your start date
Hybrid working model for Bobbers in the NY metro area
Temporary remote work-from-anywhere in the world for up to 2 months(after 6 months of employment)
Monthly wellness stipend to invest in your physical, mental, and overall wellbeing
Work from home allowance to set up your home office
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
We love birthdays - take the day off and receive a special gift
Two social impact days each year - to volunteer and give back to causes you care about
Annual Headspace subscription and wellness benefits
$2,500 employee referral bonus (plus ambassador incentives)
Fun and frequent social events, both in-person and virtual