Implementation Engineer, Digital Diagnostics (DDx)
About The Position
PathAI's mission is to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact. We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio, clinical trials platform, and Digital Pathology Image Management System, AISight. Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.
Requirements
- 3+ years of experience in a client-facing, SaaS implementation roles
- Strong analytical skills and operating rigor
- Experience handling difficult customers or situations and can demonstrate resolutions
- Strong understanding of our business and products, and an ability to research/self-start in areas that require learning
- Fluent in Spoken and Written English
- Familiarity with HL7 interface implementation
Nice To Haves
- Portuguese or French language proficiency
- Hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc)
Responsibilities
- Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) and clinical trial managers acting as their primary point of contact during the technical implementation phase of the project
- Provide hands-on technical implementation support, working with customer IT and internal development teams as needed
- Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis
- Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)
Benefits
- Relocation benefits are not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
