Implementation Engineer

our team • Elk Grove Village, IL

5d • $91,200 - $118,000 • Hybrid

About The Position

Building the technology that keeps communities moving. At Genfare, we develop the fare collection technologies that power public transportation systems across North America. From cloud-based software and mobile ticketing to validators, fareboxes, ticket vending machines, and payment systems, our solutions help millions of riders travel safely and efficiently every day. As part of SPX Technologies, Genfare combines innovative technology with a collaborative culture focused on solving real-world transportation challenges. Our Implementation team plays a critical role in bringing these solutions to life by partnering directly with transit agencies to deploy, configure, test, and launch new systems. If you're someone who enjoys solving technical problems, learning new technologies, working directly with customers, and seeing the impact of your work in the real world, we'd love to meet you.

Requirements

• A passion for troubleshooting and problem solving.
• Strong communication and customer relationship skills.
• The ability to manage multiple projects and priorities.
• A willingness to learn new technologies and adapt to changing customer needs.
• Strong organizational and documentation skills.
• The ability to work independently while collaborating effectively with cross-functional teams.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is preferred. Equivalent professional experience, internships, or demonstrated experience.
• Minimum 3 years of experience in related technical field

Nice To Haves

• Software implementation
• Technical consulting
• Network administration
• Technical support engineering
• Solutions engineering
• Systems integration
• Cloud platforms and SaaS applications
• AWS certification (e.g., AWS Certified Cloud Practitioner, Solutions Architect Associate, or AWS Certified DevOps Engineer).
• SQL databases (MySQL or similar)
• NoSQL databases (MongoDB or similar)
• Networking fundamentals (TCP/IP, DNS, VPNs, firewalls, routing)
• HTML/CSS
• REST APIs and JSON
• Python or other scripting languages
• Mobile applications
• Point-of-sale (POS) systems
• Hardware deployment or systems integration
• Coursework, certifications, or projects involving Artificial Intelligence or Machine Learning (e.g., AI/ML fundamentals, data science, applied AI courses).
• Internship, co-op, or academic capstone projects that applied AI/ML tools or techniques to solve a real-world problem (e.g., data analysis, automation, predictive modeling, chatbots, or AI-assisted development tools).
• Familiarity with AI-powered development or productivity tools (e.g., GitHub Copilot, Claude, ChatGPT) and experience using them to accelerate technical work.

Responsibilities

• Lead technical implementations for public transit agencies from project kickoff through production go-live.
• Configure Genfare cloud applications and customer environments to meet agency requirements.
• Work with customers to understand operational workflows and recommend implementation solutions.
• Configure system settings, user roles, fare structures, and business rules.
• Support integrations involving mobile applications, payment devices, validators, fareboxes, ticket vending machines, and other field equipment.
• Perform basic database tasks including data validation, imports, and queries.
• Troubleshoot software, hardware, networking, and connectivity issues.
• Participate in User Acceptance Testing (UAT) and support customers through production deployment.
• Document implementation activities, technical procedures, and customer configurations.
• Partner closely with Engineering, Product Management, QA, Support, Program Management, and Customer Success teams.
• Travel to customer sites for installations, testing, training, and go-live support approximately 40%. Most travel consists of short multi-day trips coordinated around project schedules.

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level