Implementation Engineer
About The Position
The Implementation Engineer role within the Enterprise Solutions department is responsible for ensuring the successful implementation of JusticeTech solutions for clients. This involves understanding client needs, configuring software, testing, training, and providing ongoing support. The role requires strong technical and communication skills to partner effectively with both internal teams and external stakeholders, including clients and end-users. The Implementation Engineer plays a crucial part in the entire implementation lifecycle, from initial contract review to post-production support and transition to maintenance.
Requirements
- Associate degree in computer/software-related field or 3+ years of software implementation experience
- Excellent communication skills with the ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
Nice To Haves
- Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
- 3+ years’ experience in a software, training, and implementation environment
- 1+ years' experience with court projects
Responsibilities
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand customer’s business processes
- Confirms environmental requirements and access
- Analyzes current state and future state to ensure features and functionality meets scoped requirements
- Installs databases and software and configures the solution to meet the customer’s needs
- Sets up and conducts solution demonstrations
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and/or assists with client/end-user training
- Provides client support during testing, go-live, and post-go-live
- Resolves issues/bugs
- Migrates solution to production and performs post-production review
- Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition customer solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
