Implementation Engineer

SPX Technologies•Elk Grove, IL

1d•Hybrid

About The Position

As an Implementation Engineer, you'll work at the intersection of software, hardware, networking, and customer success. Every project is different, giving you the opportunity to work with cloud applications, mobile solutions, payment devices, databases, and networking technologies while helping transit agencies successfully deploy Genfare's products. You'll collaborate with customers, project managers, software engineers, product teams, and field technicians to configure systems, troubleshoot issues, conduct testing, and guide projects through successful implementation. No two days are exactly alike. One week you may be configuring a new cloud environment, the next you may be performing customer acceptance testing, supporting a mobile application rollout, or traveling on-site to launch a new fare collection system. If you're naturally curious, enjoy learning new technologies, and thrive on solving complex problems, you'll fit right in.

Requirements

A strong technical foundation and the desire to continue growing.
Experience in one or more of the following areas: Software implementation, Technical consulting, Network administration, Technical support engineering, Solutions engineering, Systems integration.
A passion for troubleshooting and problem solving.
Strong communication and customer relationship skills.
The ability to manage multiple projects and priorities.
A willingness to learn new technologies and adapt to changing customer needs.
Strong organizational and documentation skills.
The ability to work independently while collaborating effectively with cross-functional teams.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is preferred.
Equivalent professional experience, internships, or demonstrated Minimum 3 years of experience in related technical field

Nice To Haves

Experience with Cloud platforms and SaaS applications
AWS certification (e.g., AWS Certified Cloud Practitioner, Solutions Architect Associate, or AWS Certified DevOps Engineer).
SQL databases (MySQL or similar)
NoSQL databases (MongoDB or similar)
Networking fundamentals (TCP/IP, DNS, VPNs, firewalls, routing)
HTML/CSS
REST APIs and JSON
Python or other scripting languages
Mobile applications
Point-of-sale (POS) systems
Hardware deployment or systems integration
Coursework, certifications, or projects involving Artificial Intelligence or Machine Learning (e.g., AI/ML fundamentals, data science, applied AI courses).
Internship, co-op, or academic capstone projects that applied AI/ML tools or techniques to solve a real-world problem (e.g., data analysis, automation, predictive modeling, chatbots, or AI-assisted development tools).
Familiarity with AI-powered development or productivity tools (e.g., GitHub Copilot, Claude, ChatGPT) and experience using them to accelerate technical work.

Responsibilities

Lead technical implementations for public transit agencies from project kickoff through production go-live.
Configure Genfare cloud applications and customer environments to meet agency requirements.
Work with customers to understand operational workflows and recommend implementation solutions.
Configure system settings, user roles, fare structures, and business rules.
Support integrations involving mobile applications, payment devices, validators, fareboxes, ticket vending machines, and other field equipment.
Perform basic database tasks including data validation, imports, and queries.
Troubleshoot software, hardware, networking, and connectivity issues.
Participate in User Acceptance Testing (UAT) and support customers through production deployment.
Document implementation activities, technical procedures, and customer configurations.
Partner closely with Engineering, Product Management, QA, Support, Program Management, and Customer Success teams.
Travel to customer sites for installations, testing, training, and go-live support approximately 40%.
Most travel consists of short multi-day trips coordinated around project schedules.
Hybrid schedule with on-site at Elk Grove Village, IL office at least 3 days per week.