Implementation Engineer I
About The Position
The Implementation Engineer is the hands-on representative of IPA at customer sites, implementing scrub and linen automation solutions from delivery through go-live. The role owns onsite installations, including uncrating and positioning equipment, connecting power and data, programming and networking systems, powering them up, and training clients for long-term success. The position travels to hospitals and healthcare facilities nationwide, troubleshooting hardware, software, firmware, and networking issues during implementations and escalated service calls. It also supports system administration, preventative maintenance, customer communication, and accurate case documentation. The role works independently from a home office and travels approximately 80% of the time. This full-time, non-exempt position reports to the Field Implementation Manager and has no direct reports. The schedule is Monday through Friday with variable hours. Compensation is $34.25–$37.01 per hour, plus an annual performance bonus.
Requirements
- Ability to travel at least 80% of the time and work independently from a home office.
- Ability to lift a minimum of 100 pounds and regularly push, pull, stoop, bend, and lift.
- Valid driver's license.
- Ability to maintain immunizations required for hospital site access.
- Working knowledge of Microsoft Office.
- Familiarity with troubleshooting mechanical, electrical, and networking issues.
- Strong communication skills and ability to adapt communication to different audiences.
- Service-oriented approach and ability to work with stakeholders from entry-level staff to C-level leaders.
Nice To Haves
- Associate's degree or equivalent from a two-year college or technical school.
- Previous field technician experience.
- Experience with Salesforce.
- Eagerness to continue learning across hardware, software, electrical, mechanical, and networking.
Responsibilities
- Travel onsite to install equipment, including uncrating, transporting, and positioning it; connecting power and data; programming and networking systems; and powering them up.
- Represent IPA onsite and introduce end users to new equipment and processes.
- Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting.
- Troubleshoot and resolve hardware, software, firmware, and networking issues during implementations and escalated service calls.
- Maintain proficiency with wiring, soldering, hand tools, and test equipment.
- Support system administration, including foundational Linux tasks and Clearview software installation and configuration.
- Conduct preventative maintenance visits focused on the long-term health of the client's overall program.
- Communicate progress, escalate issues in a timely manner, and document cases accurately in Salesforce.
- Manage travel and expenses efficiently and responsibly.
- Anticipate implementation challenges and share lessons learned to improve future implementations.
Benefits
- Generous paid time off and company holidays.
- Medical, dental, vision, and telemedicine coverage.
- Health Savings Account with company contributions and optional Flexible Spending Account plans.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Tuition reimbursement.
- Paid parental leave.
- Professional development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
