Implementation Engineer (Ecommerce & Logistics Integrations)

We Ship Express•Austin, TX

5d•Hybrid

About The Position

We are looking for a hands-on Implementation Engineer to bridge the gap between Sales, Onboarding, and Engineering. This role sits at the center of our customer lifecycle, owning technical discovery, integration design, system configuration, and troubleshooting for ecommerce and logistics workflows. This is not a pure solutions architect role. This is a builder role. You will work directly with customers pre- and post-sale to design and implement integrations across platforms like Shopify, ShipStation, WooCommerce, Commerce7, and other bespoke systems, while helping us scale onboarding through automation, scripting, and AI-driven process improvements. You will report directly to the VP of Technology and play a key role in reducing onboarding time, improving system reliability, and building repeatable implementation playbooks.

Requirements

4-6 years of experience in implementation, solutions engineering, or integration-focused roles
Hands-on experience with: Shopify and/or ShipStation (required)
At least one of: WooCommerce, Commerce7, NetSuite
Strong experience with: API integrations (REST, webhooks, Postman)
Strong experience with: Debugging payloads and system-to-system data flows
Experience configuring and troubleshooting ecommerce and fulfillment workflows
Working knowledge of shipping carriers (UPS, FedEx) including rating, labeling, and fulfillment logic
Ability to write light scripts (Python, JavaScript, or SQL) for automation and debugging
Proven ability to operate in a fast-paced, ambiguous environment and drive outcomes independently
Strong communication skills with the ability to interface directly with customers in technical discussions

Nice To Haves

Experience with WMS/OMS platforms (especially in 3PL or logistics environments)
Familiarity with alcohol shipping compliance and regulatory constraints
Experience working with or configuring Zoho (CRM, Flow, Desk, etc.)
Exposure to data pipelines, Snowflake, or ETL debugging
Experience managing or escalating issues with external SaaS vendors
Exposure to custom integration layers or middleware platforms

Responsibilities

Partner with Sales on pre-sales calls to evaluate technical feasibility and integration complexity
Lead technical discovery sessions with customers to gather requirements across ecommerce, fulfillment, and logistics workflows
Translate business requirements into clear integration plans, configurations, and technical specifications
Contribute to scoping documentation and SOW inputs to ensure accurate onboarding expectations
Configure and deploy integrations across: Shopify, ShipStation (core) WooCommerce, Commerce7 (frequent)
Set up and validate: Order flows, inventory sync, routing logic, and fulfillment workflows
Set up and validate: Shipping configurations, label generation, and carrier integrations (UPS, FedEx)
Ensure systems are configured for accuracy, scalability, and operational clarity
Build and troubleshoot API-level integrations using tools like Postman and webhooks
Perform payload-level debugging across systems to identify and resolve issues
Work with internal and external teams to resolve integration failures, edge cases, and data inconsistencies
Interface directly with vendors (e.g., WMS/OMS providers) to escalate and resolve technical issues
Act as the technical escalation point during onboarding
Troubleshoot misconfigurations, data issues, and workflow gaps in real time
Partner with Implementation and Customer Success teams to ensure smooth go-lives
Develop lightweight scripts and automations (Python, JavaScript, SQL) to streamline onboarding and internal workflows
Build AI-driven and workflow automations to improve efficiency and reduce manual work
Contribute to the development of repeatable onboarding playbooks and templates
Create and maintain technical documentation, integration playbooks, and configuration standards
Identify patterns across implementations and drive standardization and reuse
Help reduce onboarding time through process optimization and automation