Implementation Engineer II

ActivTrak • Austin, TX

10d • Remote

About The Position

As an Implementation Engineer II, you will handle technically complex onboarding engagements and serve as the escalation point for Level I teammates. You bring deeper experience with enterprise IT environments — MDM platforms, scripting, GPO, and identity management — and can work through non-standard deployment scenarios without a playbook to follow. You are comfortable in ambiguous technical situations and know when to dig in versus when to loop in Solutions or Engineering. You also contribute to making the team better: writing runbooks, identifying patterns in escalations, and helping Level I teammates grow.

Requirements

• 2-4 years of experience in a technical customer-facing role: implementation engineer, technical account manager, solutions engineer (post-sales), IT consultant, or similar
• Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
• Working knowledge of macOS PPPC/TCC and enterprise Mac deployment
• Comfortable with scripting — PowerShell, Bash, or Python for diagnostics and automation
• Experience with identity and directory systems: Azure AD / Entra ID, SCIM, SSO / SAML
• Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus
• Clear written and verbal communicator — able to explain technical decisions to both IT admins and business stakeholders
• Track record of helping less experienced teammates through documentation, mentorship, or structured escalation

Nice To Haves

• Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus

Responsibilities

• Own technical execution for complex or high-stakes onboarding engagements, including enterprise deployments with MDM, SCIM, SSO, and ActivConnect
• Serve as the escalation point for Level I — triage inbound technical issues, resolve what you can, and route what you cannot to Solutions or Engineering with clear documentation
• Guide customers through MDM-based agent deployment (Jamf, Intune, Workspace ONE, Kandji, Hexnode) including PPPC/TCC configuration on Mac
• Support ActivConnect enablement including BigQuery, Analytics Hub, and custom data connection scoping
• Use scripting (PowerShell, Bash, or similar) to support deployment automation, diagnostics, or environment validation
• Write and maintain technical runbooks, escalation guides, and deployment playbooks for use by Level I teammates
• Identify recurring technical friction points and surface them as product gaps or process improvement opportunities
• Lead or support 1-to-many technical enablement sessions on advanced topics
• Partner with CSMs and Solutions teammates to scope technically complex accounts before onboarding begins

Benefits

• Work environment Position is remote within the US
• Minimal travel
• Limited physical demands
• This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company.
• If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
• ActivTrak is an equal-opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed