Implementation Engineer, Customer Support

Bitwarden

38d•$100,000 - $140,000•Remote

About The Position

Bitwarden is seeking an Implementation Engineer for their Customer Support team. This role is for a server and cloud enthusiast with experience in communicating about and deploying these technologies. The successful candidate will become a Bitwarden product expert, handling business inquiries, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an all-remote position for someone located in the U.S. Bitwarden is the trusted identity security leader, empowering millions of users worldwide to securely manage and share sensitive information. The Customer Success team focuses on helping users engage with Bitwarden products, ensuring user growth, service availability, and achieving desired outcomes. Team members require excellent product knowledge, technical skills, grammar, attention to detail, and the ability to explain complex topics simply. Success is measured by diligence, precision, transparency, and customer assessment.

Requirements

Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
Project planning, including collaborative and individual time management
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely

Nice To Haves

Familiarity with several of the following areas/technologies is preferred:
Bitwarden
Linux, Windows, and macOS
Docker, Kubernetes, and Podman
NFS and CIFS
Bash and PowerShell
Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
GCP, AWS, and Azure
Android and iOS
GitHub
NGINX
SQL
TCP/IP
DNS
HTTP
SMTP
SSO implementation and best practices (SAML and OpenID Connect)
Integrating SCIM solutions
TLS/SSL and PKI
RESTful APIs

Responsibilities

Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
Advising customers on industry best practices for the full stack of Bitwarden
Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
Collaborating with Sales, Engineering, and Product associates
Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations