Implementation Coordinator

eShipping, LLC•Parkville, MO

4d•Hybrid

About The Position

The Implementation Coordinator owns the coordination and execution of client onboarding for larger, enterprise-level accounts, helping translate sold solutions into an organized, well-communicated launch plan. This role partners closely with Sales, Solutions, Operations, Technology, and Account Management to align scope, timelines, system setup, documentation, stakeholder communication, and post-launch handoff. The Implementation Coordinator is expected to keep work moving, surface risks early, maintain accurate project and CRM records, and create a consistent onboarding experience that positions customers and internal teams for long-term success.

Requirements

Strong client-facing communication skills with the ability to set expectations, summarize project status, and maintain professional follow-through.
Strong written and verbal communication skills, including the ability to document requirements, decisions, action items, risks, and next steps clearly.
Ability to work independently with leadership oversight while knowing when to escalate risks, blockers, or scope concerns.
Strong organizational skills, attention to detail, and the ability to manage multiple active implementations, competing priorities, and time-sensitive follow-ups.
Comfort working across cross-functional teams and translating customer needs into actionable internal tasks.
Working knowledge of Microsoft Office and the ability to learn project management, CRM, TMS, portal, and other technology tools used to support implementation work.
Problem-solving mindset with the ability to identify gaps, clarify ownership, and keep implementation work moving in a fast-paced environment.

Nice To Haves

Relevant experience in transportation, logistics, customer onboarding, implementation coordination, project coordination, customer success, operations, or a related business environment.
Experience in using project management, CRM, transportation management, customer portal, or workflow management tools is preferred.
Experience coordinating customer-facing projects, managing task follow-up, documenting requirements, or supporting cross-functional implementation activity is a plus.

Responsibilities

Build cross-functional relationships in alignment with eShipping’s Mission, Core Values, and Five E’s Philosophy.
Coordinate enterprise client implementations from post-sale transition through launch, ensuring project activities are organized, visible, and aligned to agreed scope.
Partner with Sales and Solutions to clarify customer requirements, implementation scope, milestones, dependencies, and success criteria.
Maintain project plans and implementation workspaces in approved tools, including Basecamp, to track tasks, ownership, timelines, risks, and status updates.
Serve as a consistent point of coordination for customers and internal stakeholders by preparing updates, facilitating follow-ups, documenting decisions, and keeping action items moving.
Coordinate account setup, carrier and system readiness, integration activities, documentation distribution, testing support, and other launch-related workstreams.
Monitor scope changes, timeline risks, customer readiness, and account performance indicators; escalate issues with appropriate context and recommended next steps.
Maintain accurate CRM records, implementation notes, customer documentation, and administrative details needed to support visibility and clean handoff.
Guide new clients through onboarding milestones, ensuring deadlines, deliverables, and internal responsibilities are clearly understood and completed.
Collaborate with Account Management, Operations, Technology, and other internal teams to ensure implementation updates are communicated and transition plans are executed.
Support Sales and Solutions in presenting the onboarding process to prospects and customers, including implementation approach, timeline expectations, roles, and next steps.
Participate in post-launch reviews and handoff discussions to confirm open items, document lessons learned, and support a smooth transition to ongoing account ownership.