Implementation Coordinator

Wisenbaker Builder Services • Houston, TX

5d

About The Position

This role is centered around the customer onboarding process, ensuring accuracy in details, involving the right people, and preventing downstream issues from changes to a customer's program. The Implementation Coordinator will collaborate with branch leadership, Account Managers, and other Wisenbaker teams to translate customer requirements into a structured implementation process. The position values the ability to understand the broader impact of individual changes. The primary mission is to ensure smooth, accurate, and on-schedule new customer implementations without compromising quality. This involves connecting customers with Wisenbaker teams, managing implementation progress, and ensuring customer programs are correctly represented in systems and documentation, leading to fewer surprises, cleaner handoffs, accurate information, and confident customers.

Requirements

• High school diploma or equivalent.
• Strong computer skills and familiarity with Microsoft Office, particularly Excel.
• Excellent attention to detail and follow-through.
• Strong communication and presentation skills.
• The ability to analyze problems, understand their impact, and find practical solutions.
• A strong work ethic and the ability to handle challenging situations professionally.

Nice To Haves

• Previous Wisenbaker experience is strongly preferred, particularly experience in roles such as Customer Relations Specialist, Account Manager, Field Area Manager, Biller, or Estimating Operations.

Responsibilities

• Facilitate implementation meetings with branch management and key Wisenbaker stakeholders.
• Serve as a primary liaison between Wisenbaker teams and new customers during implementation.
• Keep implementation activities accurate, complete, and on schedule.
• Understand project scope, including timelines, financial considerations, and expected outcomes.
• Review changes to existing customer programs and ensure they remain within scope and are properly documented.
• Maintain customer information, comments, visuals, installation cheat sheets, communities, and plans within Echelon.
• Create pricing and estimating issues in Echelon and communicate important changes to the appropriate teams.
• Identify potential downstream impacts before changes are authorized.
• Support other administrative and implementation projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED