Implementation-Conversion Analyst II

Ampcus Inc.•Milwaukee, WI

4d•Onsite

About The Position

Ampcus Inc. is seeking a highly motivated Implementation-Conversion Analyst II to join their team. This role involves examining customer data, processes, and operational needs to perform data mapping and create transaction workflow documents for system conversion. The analyst will validate data accuracy, determine customer-specific processing parameters, set up systems for client use, and provide training and support during the conversion process.

Requirements

Bachelor’s degree in business or related field or the equivalent combination of education, training, and work experience.
Advanced working knowledge of systems as well as the industries in which competes for business.
Ability to understand, apply and explain concepts.
Ability to handle project commensurate with job expectations.
Ability to analyze and solve problems using learned techniques and tools.
Human relations, negotiation and documentation skills.
High attention to detail.
Strong analytical and technical skills for data mapping.
Ability to translate client requirements to technical specifications and communicate with technical staff.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
Flexibility, versatility, dependability.

Responsibilities

Develops understanding of and defining client products and services through information gathering sessions to determine how systems must be established to meet client needs.
Completes product workflow documents summarizing all processing requirements and determines key challenges in converting customer to client systems.
Gathers forms and data files from customers and assesses requirements for software utilization and discusses any software customization requirements with programming team.
Create data maps and transaction workflow documents showing exactly how every field of information will be converted.
Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion.
Refines mapping through iterative validation.
Tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion data will be processed.
Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements.
Obtains formal customer acceptance of results.
Examine client’s processes, forms and reports, determine operational needs, and document what the software will do and all related processes, forms, reports, etc. to be used after conversion is complete.
May develop new procedures with client to ensure software is used appropriately.
Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports.
Coordinates and conducts readiness review, directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports.
Customizes software using authoring tools to meet individual customer needs – modifies screens and data fields, creates new forms, screens, product sets, tables, etc.
Provides expertise to answer questions and guide the client in the use of the system.
Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week.
Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the customer and obtains client sign-off.
Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and balancing adjustments.
Other related duties are assigned as needed.