Implementation Conversion Analyst I

Ampcus Inc.•Brown Deer, WI

4d•Onsite

About The Position

Ampcus Inc. is seeking a motivated Implementation Conversion Analyst I to join their team. This role involves understanding client products and services to configure Client systems according to their needs. The analyst will develop product workflow documents, identify conversion challenges, and map data and transactions. They will also test customized software, review conversion results with clients, and obtain formal acceptance. The position requires examining client processes, forms, and reports to document software functionality and related processes post-conversion. Additionally, the analyst will coordinate readiness reviews, customize Client software using authoring tools, provide expertise to clients, conduct train-the-trainer sessions, and offer on-site support during conversion. Post-conversion, they will review results, obtain sign-off, and coordinate maintenance. Other related duties may be assigned.

Requirements

Previous Credit card experience strongly preferred for this role such as processing or operations.
Managing Credit card portfolios for financial institutions (banks, credit unions, resellers).
Consult and assisting clients through platform migration.
Perform routine calls with clients providing guidance and support on TBS to P1C migration.
Supports questions on the new Credit platform to include user interface, reports, operations, and supporting products.
Coordinates with the internal project team to receive and deliver information to their clients.
Strong communication skills with attention to detail and the ability to manage tasks at various levels of completion are a must.
Credit industry experience is highly preferred.
Proficiency with Microsoft Office Suite is required.
Fundamental knowledge of basic skills/concepts with moderate level of proficiency.
Works under close to moderate supervision with limited latitude for independent judgment.
Works with management or senior peers on non-complex projects or as part of a team on more-complex projects, to learn through experience.
Is an active team member, and shares ideas and suggestions appropriate for level of experience.
Typically requires 1 to 3 years implementation and/or conversion experience with a demonstrated ability to handle small project complexity.
Bachelor’s degree in business or related field or the equivalent combination of education, training, and work experience.

Nice To Haves

Ability to understand, apply and explain concepts.
Ability to handle project commensurate with job expectations.
Ability to analyze and solve problems using learned techniques and tools.
Requires human relations, negotiation and documentation skills.
Requires high attention to detail.
Positions involving data mapping require strong analytical and technical skills.
Ability to translate client requirements to technical specifications and communicate with technical staff.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
Flexibility, versatility, dependability.
Advanced working knowledge of Client systems as well as the industries in which Client competes for business.

Responsibilities

Develops understanding of and defines client products and services through information gathering sessions to determine how Client systems must be established to meet client needs.
Completes product workflow documents summarizing all processing requirements and determines key challenges in converting customer to Client systems.
Gathers forms and data files from customers and assesses requirements for software utilization and discusses any software customization requirements with programming team.
Create data maps and transaction workflow documents showing exactly how every field of information will be converted.
Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion.
Refines mapping through iterative validation.
Tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion data will be processed.
Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements.
Obtains formal customer acceptance of results.
Examine client’s processes, forms and reports, determine operational needs, and document what the software will do and all related processes, forms, reports, etc. to be used after conversion is complete.
May develop new procedures with client to ensure Client software is used appropriately.
Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports.
Validation may include completion of prior system to Client balancing.
Coordinates and conducts readiness review.
Directs the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports.
Customizes Client software through the use of authoring tools to meet individual customer needs – modifies screens and data fields, creates new forms, screens, product sets, tables, etc.
Provides expertise to answer questions and guide the client in the use of the system.
Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week.
Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the customer and obtains client sign-off.
Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and balancing adjustments.
Examine data files, processes, forms, reports and operational needs of customers and completes data mapping and transaction workflow documents as the basis of the conversion to Client system.
Validates the accuracy of all data and transactions.
Determines customer specific processing parameters and completes Client system set up for client use.
Trains clients in the use of Client systems and provides support during conversion.