Implementation - Conversion Analyst I

Ampcus Inc. • St. Petersburg, FL

4d • Hybrid

About The Position

The Implementation-Conversion Analyst is responsible for examining data files, processes, forms, reports and operational needs of customers and completing data mapping and transaction workflow documents as the basis of the conversion to client system. Validating the accuracy of all data and transactions. Determining customer specific processing parameters and completing client system set up for client use. Training clients on the use of client systems and providing support during conversion.

Requirements

• Proven Expertise in Client Onboarding- Successfully led end-to-end onboarding processes for diverse client portfolios, ensuring seamless implementation, accelerated time-to-value, and long-term satisfaction. Adept at coordinating cross-functional teams and tailoring onboarding strategies to meet unique client needs.
• Strong Client-Facing Experience- Skilled in building trusted relationships with clients through clear communication, proactive support, and a consultative approach. Acted as the primary point of contact, consistently delivering exceptional service and fostering client loyalty from initial engagement through post-onboarding.
• Strong Communication skills - Confident communicator who knows how to break down complex ideas.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Requires advanced working knowledge of client systems as well as the industries in which client competes for business.
• Ability to understand, apply and explain concepts.
• Ability to handle project commensurate with job expectations.
• Ability to analyze and solve problems using learned techniques and tools.
• Requires human relations, negotiation and documentation skills.
• Requires high attention to detail.
• Positions involving data mapping require strong analytical and technical skills.
• Ability to translate client requirements to technical specifications and communicate to technical staff.
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
• Flexibility, versatility, dependability.

Nice To Haves

• Background in banking/finance etc.

Responsibilities

• Examining data files, processes, forms, reports and operational needs of customers.
• Completing data mapping and transaction workflow documents as the basis of the conversion to client system.
• Validating the accuracy of all data and transactions.
• Determining customer specific processing parameters.
• Completing client system set up for client use.
• Training clients on the use of client systems.
• Providing support during conversion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level