Implementation Consultant

ADP•Tempe, AZ

3d•Onsite

About The Position

ADP is hiring a Client Onboarding Specialist. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities to progress. The ideal candidate is a continuous learner who embraces ongoing training, development, and mentorship. This position is also for those seeking a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Your efforts will have a direct impact on the day-to-day lives of your clients' employees. You will ensure clients are comfortable using ADP's products and services by partnering with them to understand their business needs, analyzing existing systems, interface requirements, and business processes, and guiding them towards the best solution for their unique business needs. The role involves working with new clients across various geographies and industries, requiring different solutions. ADP provides top-ranked training to support success. To thrive, you must be comfortable working in a metrics-driven environment, eager to learn, and adaptable to change. You should possess strong client-facing skills that build rapport, establish trust, and demonstrate professionalism. Clear and concise communication, both over the phone and in writing, is essential for client action and satisfaction. The role requires managing pace and working in a fun, inclusive company culture that fosters lasting friendships.

Requirements

High School Diploma
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
Basic project management skills
Ability to work overtime hours during peak seasons

Nice To Haves

A college degree is great but not required.
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Responsibilities

Create exceptional onboarding experiences for each product or service implementation.
Help clients develop the skills and confidence to use ADP products with ease through expertise and relationship-building.
Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution.
Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Collaborate with ADP associates in sales and customer service.
Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Work on multiple time-sensitive projects and follow-up items simultaneously.
Share essential information with clients and internal ADP teams.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
Handle increased daily phone time during peak seasons, such as the close of the calendar year.