Implementation Consultant

Granicus•Remote,

3d•$51,000 - $99,000•Remote

About The Position

This Implementation Consultant role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience. As an Implementation Consultant, you’ll be an expert on the GovQA Platform and a key partner in the successful implementation of Legislative Management projects for new client projects and existing customers upgrading or adding to their system. Implementation Consultants work with our most established public sector clients to ensure they are maximizing their use of Granicus SaaS products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success. During customer implementations, your role will collaborate with Technical Consultants and Trainers to ensure the GovQA customer is provided with an implementation best suited for them.

Requirements

3 – 5 years of experience working in software/tech, specifically with Implementations
Able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
Able to work both independently and as a member of cross-functional teams, some remote
Basic understanding of technology and the ability to learn new technologies quickly
Passion for customers
Relentless commitment to doing the most valuable work first
Track record of functioning well in a fast-paced, dynamic environment with competing demands
Excellent communications skills – listening, verbal, and written
Help drive your team’s success
Value the importance of user experience
Ensure timely and thorough communication of strategy, deliverable status, and results
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsibilities

Manage multiple Granicus projects on schedule and with high quality from kick-off to launch
Maintain project plans including status, issues and opportunities for assigned implementations
Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients
Ensure implementations meet client specific missions and solve core challenges around digital communications
Facilitate online client trainings
Manage system-wide projects in partnership with Product Development
Ability to deploy all GovQA products for small to medium sized clients
Other duties as assigned