Implementation Consultant

Illumia, LLC • Atlanta, GA

12d • Hybrid

About The Position

The Implementation Consultant is responsible for delivering and supporting cashless payment and point-of-sale solutions by installing, configuring, integrating, and troubleshooting systems for clients. The role combines technical implementation, client training, and ongoing support to ensure successful deployments, optimal system performance, and high customer satisfaction.
This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.
As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution. You will have significant responsibilities associated with initial installation, configuration, training and client support.

Requirements

• Has a degree or certificate in a technical field or IT concentration
• Can learn and master new and existing Illumia service offerings
• Has a knowledge of MS Office and other MS products
• Has strong interpersonal skills with excellent oral and written communication skills
• Is extremely detail-oriented and driven
• Is client-focused

Nice To Haves

• A background with retail Point-of-Sale or Cashless systems
• Experience working in large healthcare or business clients
• SQL database and SSO authentication experience
• Experience working in a client technical support role
• Familiarity with PCI Compliance standards
• Experience with inventory tracking and management

Responsibilities

• Independently managing in addition to working with a team to provide services on technical project engagements
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management
• Delivering on-site or remote installation and go-live support for clients
• Deliver expert training and consultative services to provide optimal system functionality
• Assist the Project Management team with the coordination of hardware shipment
• Configuration of interfaces with 3rd party HR and Payroll systems
• Configuration of Point-of-Sale devices, menus and related features
• Working with credit card gateways to configure POS devices for credit card processing
• Comply with PCI compliance standards during installation of credit card integrations
• Work with 3rd party vendors to complete project deliverables
• Understand hardware components to provide support and escalation to hardware vendors
• Work with supervisors and management to properly escalate issues through Sales and Development teams
• Troubleshooting of both hardware and software related issues

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree