Implementation Consultant

ServiceTitan•US CA Remote, CA

2d•$59,000 - $94,700•Remote

About The Position

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Requirements

At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
Critical thinking skills with experience in troubleshooting software issues
Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
Exceptional customer relationship skills and a clear view on what constitutes excellent customer service

Nice To Haves

Experience with ServiceTitan software a big plus
Familiarity with SaaS business models a plus

Responsibilities

Serve as a process and workflow-focused point of contact for customers during 5 week implementation program
Prepare, update, and manage project management materials
Keep all customers on track to go-live within their agreed-upon schedule
Manage various forms of risk that would prevent customers from going live within predetermined schedule
Conduct live working sessions with customers, demonstrating best practices and critical features for go live
Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly
Peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools