Implementation Consultant

ADP•Maitland, FL

About The Position

ADP is hiring a Human Resources Implementation Consultant. In this role, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping clients develop the skills and confidence to use our products with ease. You'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. The nature of what you do every day will not change -- your #1 goal is to successfully implement clients on HCM products and services. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of learning opportunities, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients and project team members that builds rapport, establishes trust, and shines with professionalism. You'll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. When done successfully, your client satisfaction scores and project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

At least 2 years of experience working in an implementation or business consulting environment
At least 1 year of experience working in Human Resources
You communicate effectively, both verbal and written
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Nice To Haves

You maintain focus and work effectively with multiple demands
You can work both independently to provide solutions to the client and as part of a team to accomplish implementation tasks
You possess client relationship skills including the ability to influence and guide the client to the best solution to help resolve their client need
You are comfortable working in a performance-based and structured environment while demonstrating high ethical standards
You can recognize basic procedural issues as they arise during the implementation process, and escalate to the appropriate level
You demonstrate learning agility and critical thinking skills and apply basic concepts in new implementation situation
You're proficient in the latest web technologies with working knowledge of various operating system
You have excellent analytical and time management skills
Proficient using Microsoft Office, FinancialForce, -other relevant system
You have highly-recognized professional certifications, such as SHRM-CP, CAPM, PMI-ACP, FPC, aPH

Responsibilities

Partner with clients to truly understand their business and related needs, building long-term trust. Become the most credible resource, focused on analyzing the client's existing systems, interface requirements, and business processes.
Stay informed and in tune with HCM capabilities, new product features, and functionality challenges that may arise across other work streams. Be a team player who seeks to understand the business and asks questions to other members of the client project team, sales, and client service.
Be confident in recommending and implementing the appropriate solutions to clients based on their unique needs and ADP's impressive HCM offerings. Incorporate new processes, tools, and approaches when recommending an ADP solution.
Adopt a lifelong learner mentality that enables your career to soar by participating in process improvement initiatives and finding new ways to improve the business. Be the driver of innovation by pioneering new initiatives to enhance the client experience.