Implementation Consultant

ZOLL Medical•Broomfield, CO

1d•Remote

About The Position

The Implementation Consultant position will focus on ZOLL Billing RCM. At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement. The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency and the development of training related material and documentation.

Requirements

Bachelors degree or equivalent experience
3+ years experience in teaching, training or supporting others
Understanding of adult learning challenges and how to overcome them
Very strong customer-oriented focus and the ability to professionally handle difficult situations
Excellent communication, documentation, grammar, and interpersonal skills
Good technical aptitude for working with software and Microsoft Windows
A high level of professionalism and the ability to think analytically
Demonstrated leadership skills

Nice To Haves

Knowledge and experience in ZOLL software preferred

Responsibilities

Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
Lead in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
Coordinate with support and product team to resolve customer issues during implementation process.
Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
Act as a training and product resource for other members of the ZOLL team.
Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
Work toward client success as an effective team member.
Train new hires in the implementation processes