Implementation Consultant

The Descartes

3d•$65,000 - $75,000•Remote

About The Position

As enterprise demand for Global Trade Intelligence (GTI) solutions grows, Descartes needs a senior and an intermediate Implementation Consultants who can ensure complex implementations deliver value quickly, reliably, and at scale. These roles exists to bridge strategy and execution; owning high-impact SaaS deployments, aligning multiple stakeholders, and ensuring our clients realize the full potential of GTI within their ERP and CRM ecosystems. Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team.

Requirements

5-7 years experience leading enterprise SaaS implementations and ERP/CRM integrations (SAP S/4 HANA, Oracle Fusion, Salesforce)
Strong hands-on knowledge of API architectures (REST, SOAP, SFTP) and integration design patterns
Experience coordinating third-party development or integration teams in complex delivery environments
Proven ability to manage multiple enterprise implementations with minimal oversight
Strong project governance and Agile/Scrum execution experience (Jira, Azure DevOps, Freshservice)
Experience leading UAT, multi-environment deployments, and hypercare phases
Ability to translate technical complexity into clear plans for both technical and executive stakeholders
Trusted advisor mindset with the ability to influence senior client stakeholders
Strong cross-functional collaboration across Product, Engineering, Infrastructure, and Compliance teams
Clear, confident communicator in both technical and business contexts

Nice To Haves

Familiarity with global trade compliance systems (e.g., denied party screening, export processes) is an asset

Responsibilities

Accelerate Time-to-Value — Reduce average enterprise implementation timelines and achieve on-time go-lives across all assigned projects within 12–18 months
Drive Client Confidence & Retention — Establish trusted advisor relationships with strategic accounts, resulting in high satisfaction scores and long-term platform adoption
Deliver High-Quality Implementations — Ensure consistent, scalable delivery of GTI solutions with minimal post-go-live defects or escalations
Strengthen Integration Execution — Achieve seamless coordination with third-party integration teams, meeting agreed scope, timelines, and technical requirements
Standardize Delivery Excellence — Contribute to reusable frameworks, documentation, and governance models adopted across the GTI implementation team
Enable Customer Self-Sufficiency — Design onboarding, architecture, and training approaches that reduce dependency on post-launch support
Improve Operational Efficiency — Identify and implement process improvements that reduce rework, increase traceability, and optimize DevOps and release governance workflows