Implementation Consultant - Americas

Ashby • ,

3d • $90,000 - $129,000 • Remote

About The Position

As part of Ashby's growing Professional Services team within the Customer Success organization, the Implementation Consultant plays a critical part in helping customers bridge the gap between potential and actual value. This role owns the execution of technical configuration for a defined set of new Ashby customers. During implementations, the consultant partners closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, the consultant will define and carry out a testing plan ahead of go-live. They will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. The role is designed as a pathway into the more senior Implementation Specialist role over time, with the consultant working with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners.

Requirements

• Deep experience contributing to or owning implementation projects for complex SaaS products.
• Ability to action a defined project plan, communicate and align with stakeholders on progress, and deliver results in accordance with agreed upon expectations.
• Comfortable independently owning your domain, as well as keeping customers accountable to theirs.
• Ability to work effectively in a remote-first setting.
• Adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements.
• Ability to build strong customer relationships by maintaining high levels of engagement and communication.
• Proactive guide and advocate for the customer related to technical configuration, balancing empathy and practicality throughout the implementation.
• Solid understanding of a complex product (ideally Ashby) and its technical intricacies.
• Technically curious and creative.
• Proactively address thematic customer opportunities and improve processes accordingly.
• Critical thinking to solve problems.
• Ability to anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair recommendations with risk mitigation tactics.
• Pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Experience in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• Effective partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
• Proactive communication of progress and risks with internal and external stakeholders.
• Balance collaborative teamwork with a strong ability to execute independently on a defined plan.
• Clear communication, asking clarifying questions with precision and distilling complex concepts into simple themes.
• Ability to listen and read between the lines of what customers share to identify core concepts, allowing for tailored recommendations.
• Ability to see the role as the voice of the customer to internal stakeholders.
• Problem-solving skills, thriving at solving complex challenges with innovative, scalable solutions.
• Eagerness to improve processes and workflows to enhance efficiency and efficacy.
• Detail-oriented and technically proficient.
• Data-driven approach, using metrics and analytics to inform decisions and measure success.
• Adaptability to navigate changes in a fast-paced, evolving environment.
• Eagerness to make an impact and grow.
• Understanding of the critical role played in a customer’s success.
• Seizing opportunities to expand impact for customers and the team.

Nice To Haves

• Prior familiarity with Talent Acquisition teams and processes.

Responsibilities

• Own execution of the technical configuration for a defined set of new Ashby customers.
• Partner closely with an Implementation Specialist to confirm customer requirements.
• Lead the tailored configuration of native platform functionality.
• Define and carry out a testing plan ahead of go-live.
• Document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.
• Contribute to or own implementation projects for complex SaaS products.
• Action a defined project plan.
• Communicate and align with stakeholders on progress.
• Deliver results in accordance with agreed upon expectations.
• Independently own your domain.
• Keep customers accountable to theirs.
• Understand enterprise customer needs and tailor implementation configurations to meet their specific requirements.
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Serve as the customer’s proactive guide and advocate related to technical configuration, balancing empathy and practicality throughout the implementation.
• Advise customers on best practices specific to their usage of software to ensure optimal value.
• Navigate change management processes and help customers adapt to new systems and a refreshed approach.
• Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
• Proactively communicate progress and risks with internal and external stakeholders.
• Address thematic customer opportunities and improve processes accordingly.
• Think critically to solve problems.
• Anticipate how configuration decisions might impact customer goals, ask questions to validate options, and pair recommendations with risk mitigation tactics.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
• Commitment to a diverse and inclusive workforce and welcoming people from all backgrounds, experiences, perspectives, and abilities.
• Fair and transparent hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed